1. By Jeanne Nyquist

2. Motivating People – Theory Intrinsic Occurs within individual Extrinsic Occurs externally Vicarious Seeing others punished or rewarded

3. Theory X and Theory Y Theory X People are best motivated by fear and punishment. Theory Y People are best motivated by praise and rewards.  Where are you on a scale of one to ten? X 1 2 3 4 5 6 7 8 9 10 Y

4. Herzberg’s Dissatisfiers and Satisfiers Motivation Bad working conditions Poor supervision Salary and wages Dissatisfiers Satisfiers Advancement Challenging work Good people to work with

5. Maslow’s Hierarchy of Needs SELF-ACTUALIZED SELF-ESTEEM SAFETY and SECURITY SURVIVAL BELONGING

6. Generational Theory Neil Howe & William Strauss Archetype Prophet Nomad Hero Artist Primary endowments Vision, values & religion Liberty survival & honor Community affluence & technology Pluralism, expertise & due process

7. Generational Theory Neil Howe & William Strauss Archetype Prophet Nomad Hero Artist Common terms todayBirth Years Baby Boomers1943-1960 Generation X1961-1981 Millennial1982-2005 Homeland2006-2025?

8. D – Dominant Motto – “Let’s do it now!” Buy In – Wants control Decision – Wants to make their own I – Influencing Motto – “Let's make it fun” Buy in – Personal involvement Decision - Intuition DISC Traits

9. S – Steadiness Motto – “Let’s not change” Buy In – Make it simple Decision – Avoid risk C – Conscientious Motto – “Follow the rules” Buy in – Logical, fact-based Decision – Move with caution DISC Traits

10. Stage One – Unconscious incompetent - Keep them safe Stage Two – Conscious incompetent - Train & coach Stage Three – Conscious competent - Remove obstacles Stage Four – Unconscious competent - Provide new challenges Job Development Theory

11. HOW ARE WE DIFFERENT? HOW ARE WE THE SAME? Personality Income Intelligence Survival Needs Respect Need Happiness Talent Goodness Height Weight Ethnicity Age Strength

12. UNDERSTAND WHAT PEOPLE NEED TO MOTIVATE THEM Personality Income Intelligence Survival Needs Respect Need Happiness Talent Goodness Height Weight Ethnicity Age Strength

13. 3 WAYS TO CHANGE BEHAVIOR

14. TWO RULES Catch someone doing something right. Don’t reinforce behavior you don’t want to see repeated.