1. Business Integration Of A Major Project

2. Hello! This Is The Softer Side Of Business Integration Nordstrom’s Supply Chain Approach To Business Integration Two Project Examples One System One Non-System

3. Regional Delivery Rooms

4. Buy Anywhere = Fulfill Anywhere More Packages Being Shipped Out Of Our Stores We Will Ship Out More Packages From Our Stores And Regional Delivery Rooms Than Our Fulfillment Center. (LY 15+ Million Combine) Standardized Presentation – Fulfillment Center or Store More Efficient Built this new area in each of our DC’s using a simple two tier conveyor system.

5. Warehouse Management Upgrade In 2001 we implemented a Warehouse Management System as part of our company initiative to move to perpetual inventory. In 2007 we upgraded this system to increase and efficiencies maximize the gains we made with Supplier Compliance since 2001. Integrate the system into our material handling systems – flat & hanging sorter and shipping sorter.

6. Business Integration: Needs The Support Of The Sponsor And Project Manager Must Be Involved In The Project From Start To Finish Needs To Understand The Business Not The Expert, But Pretty Close Needs To Be A Leader Of Change Doesn’t Hurt If They’re A Little Crazy

7. Business Partners: Who Needs To Know What Do They Need To Know Why Are We Making The Change Why Do They Need To Know When Do They Need To Know How Are We Going To Tell Them

8. End Users: Why Are We Doing This Who Are We What Came Before What Will They Do What Will The System Do Why Is It Important What Comes After

9. The Tools: Detailed Project Plan Implementation Check List Standard Operating Procedures Standards (Ticketing/Packaging) The Training Plan The Training Course Part 1 – Classroom Part 2 – Hands On Quick Reference Cards (AKA Job Aids)

10. Know the Audience: What They Do What They Need To Know What Their Challenges Might Be What Will Keep Them Engaged Know How To Test Without Testing Make Them Use Their Tools! Make It Fun!

11. BEFORE YOU TRAIN IT TRY TO BREAK IT!!

12. Hands On! Group Training Training Environment Live Examples Guided Practice Group Interaction Group Learning Opportunities Everyone Hears The Same Message

13. SUCCESS! Employees Hit The Ground Running Minimal Ramp Up Minimal Errors Daily Touch Points Cover Minor Issues Or Errors Employees Are Excited And Confident

14. Questions?