1. Problem-Solving Got problems? Need Help?

2. Objective: List and explain the seven steps in problem solving.

3. Introduction There are many approaches to problem solving, depending on the nature of the problem and the people involved in the problem. A traditional approach is to follow the seven steps in this presentation.

4. What is a problem? When there is a difference between what is actually happening and what the individual or group wants to be happening.

5. What is problem solving? The process of determining a solution and taking corrective action in order to meet goals.

6. Common mistakes in problem solving The problem is not well defined or there is denial that the problem exists. Goals and objectives are not clearly defined. Opinions, emotions, feelings, and self- interest interfere with objective thinking. Individuals or groups jump to unwarranted conclusions. Individuals or groups are afraid to make mistakes.

7. Skills needed in problem solving Recognize a problem situation. Clearly define goals and/or objectives. Gather information related to the possible solutions. Be open-minded toward possible solution offered by others. Carefully evaluate information in accepting or rejecting solutions. Work with others to solve problems. Accept the fact that you may make mistakes. Avoid jumping to unwarranted conclusions (be flexible).

8. Seven steps to problem solving 1.Recognize the problem. 2.Define the problem. 3.Determine possible solutions. 4.Determine factors to evaluate solutions. 5.Test each possible solution. 6.Select a workable solution. 7.Carry out your solution.