1. Bellringer Read article on 10 cheapest hotels. Would you stay at any of the hotels? Why or why not? Is this a good business idea to price rooms so inexpensive?

2. Hotel Ratings and Guests

3. How are Hotel Ratings Given?

4. Hotel Rating Services Rating Services Rating Services AAA AAA American Automobile Association American Automobile Association Diamond Award Diamond Award Forbes-Mobil Travel Guide Forbes-Mobil Travel Guide 5 Stars 5 Stars Michelin Michelin Five Star Awards Five Star Awards https://www.youtube.com/watch?v=4J 2YpV2442w&x-yt- ts=1422579428&feature=player_embed ded&x-yt-cl=85114404 https://www.youtube.com/watch?v=4J 2YpV2442w&x-yt- ts=1422579428&feature=player_embed ded&x-yt-cl=85114404 https://www.youtube.com/watch?v=4J 2YpV2442w&x-yt- ts=1422579428&feature=player_embed ded&x-yt-cl=85114404 https://www.youtube.com/watch?v=4J 2YpV2442w&x-yt- ts=1422579428&feature=player_embed ded&x-yt-cl=85114404

5. Independent Hotel Ratings A star system is primarily used to denote the level of quality and service, with one star being the lowest and five stars being the highest level. International travelers can be reasonably confident about what to expect by using these stars as a guide. The criteria by which each hotel is judged may vary from country to country.

6. In the United States, the government does not play any role in classifying hotel. This is left up to independent organizations. Magazines, associations and other special interest groups issue ratings based on their won criteria. Independent Hotel Ratings Cont.

7. In Simple meaning, hotel rating is used to categorize hotels according to their quality of services. What is Hotel Rating

8. The Rating Process Basically star rating is given on basis food service, entertainment, view, room variation and other luxury amenities. The rating is given by self dependent groups, travel websites, These groups are defining the hotels by their review given by the reviewers.

9. Forbes (Mobil) Travel Guide Hotel Ratings      Forbes-Mobil Five-Star Hotels: Distinctive luxury environment offering expanded amenities and consistently superlative service make these hotels and inns the best in the U.S. and Canada. Attention to detail and anticipation of guests' every need are evident. The Mobil Five-Star lodging category includes such hotels as The Peninsula Beverly Hills, the Four Seasons Hotel Chicago and The Ritz-Carlton San Francisco. The Peninsula Beverly HillsFour Seasons Hotel ChicagoThe Ritz-Carlton San FranciscoThe Peninsula Beverly HillsFour Seasons Hotel ChicagoThe Ritz-Carlton San Francisco    Forbes-Mobil Four-Star Hotels: Outstanding establishment in a distinctive setting with expanded amenities and exceptional service to create a luxury experience. Services may include, automatic turndown service, valet parking and 24-hour room service. The Ritz-Carlton Laguna Niguel, Mandarin Oriental Miami and Four Seasons Hotel Las Vegas are prominent names in the Mobil Four-Star category. The Ritz-Carlton Laguna NiguelMandarin Oriental MiamiFour Seasons Hotel Las VegasThe Ritz-Carlton Laguna NiguelMandarin Oriental MiamiFour Seasons Hotel Las Vegas  http://www.forbestravelguide.com/ http://www.forbestravelguide.com/

10. AAA Five Diamond Classifications http://www.aaa.com/travelinfo/hotels.htm

11. T ypically hotels that are based on small budget and operated by owner is recognized in 1-star hotel category.

12. 2 -star rating is given to those hotels which are providing more than primary facility like in rooms have TV, Phone for customers flexibility.

13. Its easy now to judge after viewing above 1 and 2-star rating system that which hotels are providing more service than 2-star hotels is automatically come in to 3-star category. Means which hotels are fulfill these type of service which are listed below then is called 3-star hotel Reception service Internet access in rooms Several amenities Sewing kit, shoe polish utensils, laundry service

14. B y observing kind of services such as beautifully furnished rooms, restaurants, Doorman-service or valet parking, Spacious reception hall, fitness center and many more service provider hotels are rated as 4-star hotel.

15. 5-star rating given to the hotel when luxury hotel offering the highest level of personal and primary facility.

16. Activity Find an example of a hotel in the Houston area that meets each star/diamond rating. (1 star/1 diamond, 2 star/2 diamond, 3 star, etc..) Use the Mobil travel guide, AAA, or Michelin rating. Turn in tomorrow.

17. Bellringer Would you stay in a 1 star hotel? Why or why not?? Hospitality Services Study for your test!

18. Hotel Guests

19. Hotel guests can be classified according to their: Trip purpose – pleasure or business travellers Numbers – independent or group travellers Origin – local or overseas travellers Types of Hotel Guest

20. Typical Lodging Guests 28.8% are transient business travelers 25.3% are attending a conference/group meeting 24.6% are on vacation 21.8% are traveling for other reasons (for example, personal, family, or special event)

21. Pleasure travellers They are individuals who travel to engage in leisure activities, outdoor recreation, relaxation, visiting friends and relatives or attending sports or cultural events. Corporate business travellers They are individuals whose frequent bookings are usually made by companies with reduced room rates. Business travellers travel to conduct business, attend business meetings or workshops, and engage in selling or purchasing products. Types of Guests

22. Free independent travellers (FITs) They are sometimes referred to as "foreign independent travellers". FITs are international tourists who purchase their own accommodation and make their own travel arrangements. Group inclusive tours (GITs) Tourists who travel together on package tours with accommodation and sometimes meals which are booked through travel agencies. Group tourists tend to spend less and budget their spending allowance. Types of Guests

23. Domestic tourists They are local residents who stay at a hotel for special occasions and functions. Conference participants Individuals who travel to attend conference and whose accommodation is usually reserved by himself/herself, his/her company or a conference organiser before their arrival. Types of Guests

24. Very important persons (VIPs) Very important persons may include celebrities, frequent-stay guests, guests in expensive rooms, guests with security risks and top executives from companies. Incognito They are guests who stay in a hotel with concealing identities so as to avoid notice and formal attention. Types of Guests

25. Hotel Room Types

26. Accommodation is one of the largest sources of revenue for the operation of a hotel. It is the main product provided by a hotel. Since guests in general cannot examine the hotel product before purchase, front office staff must have a clear understanding of the accommodation product and describe it accurately and clearly to the guest. Examples include: Room rates Size of beds Frequent-guest programme Other services provided to the guest The Accommodation Product

27. Types of rooms and beds Types of bedSizes, e.g. Twin 39” x 75” Double 54” x 75” Queen 60” x 80” King78” x 80” Figure 1: Types and sizes of bed

28. Types of roomExplanations Single A room that sleeps only one person and has been fitted with a single, double or queen-size bed. Twin A room that can accommodate two persons with two twin beds. A room that can accommodate two persons with two twin beds joined together by a common headboard. DoubleA room that can accommodate two persons with a double or queen-size bed. Twin double (also double-double or queen double) A room that can accommodate two to four persons with two twin, double or queen-size beds. Triple A room that can accommodate three persons and has been fitted with three twin beds, one double bed and one twin bed or two double beds. Murphy A room that is fitted with a murphy bed, i.e. a bed that folds out of a wall or closet. Suite Room with one or more bedrooms and a living space. The bedrooms might be singles, doubles or twin doubles. AdjacentRooms close by or across the corridor, but are not side by side. AdjoiningRooms that are side by side, but do not have a connecting door between them. ConnectingTwo rooms that are side by side and have a connecting door between them. Figure 2: Types of room

30. Twin bedroom Double bedroom

36. Unusual Hotels Ice Hotel in Swedish Lapland Ice Hotel in Swedish Lapland Jules Undersea Lodge Jules Undersea Lodge Underwater Hotel Underwater Hotel Capsule Hotel in Japan Capsule Hotel in Japan The Burj Al Arab in Dubai The Burj Al Arab in Dubai

37. Ice Hotel ICEHOTEL is the world’s first and largest hotel built of snow and ice and it is situated in Jukkasjärvi, a small village in Northern Sweden ICEHOTEL is open between December and mid-April http://www.icehotel.com/acco mmodation/winter/ http://www.icehotel.com/acco mmodation/winter/

38. Jules Undersea Lodge http://www.jul.com/

39. Underwater Hotel http://www.poseidonresorts.co m/ http://www.poseidonresorts.co m/

40. Capsule Hotels Capsule Hotel in Japan http://youtu.be/J1TbiOI7RGs

41. Burj Al Arab http://www.jumeirah.com/en/h otels-resorts/dubai/burj-al- arab/ http://www.jumeirah.com/en/h otels-resorts/dubai/burj-al- arab/