1. #bethebest

3. £ x 2 1-3 4-6 7 8 9 10 CX score Happy Customers Spend Double   Source: Medallia analysis for HBR (August 2014) x1.3 x2.4 x1.9 x1.8 x1.5 £ #bethebest

4. Source: Medallia analysis for HBR (August 2014) Happy Customers Stick Around 2 3 4 56 9 8 10 7 1 1 2 4 6 CX score t x 4 Years #bethebest

5. OK… …what #bethebest

6. OK… …how #bethebest

7. OK… …who #bethebest

8. …IN #bethebest “If it feels wrong, it probably is”

9. the whole me See #bethebest

10. Customer Journey

11. Case for change Be curious Collaborate & Co-create Act on Insight Be human Love Explore Customer Experience – fully & objectively Design Customer Experience Inspire teams to attune Positive outcomes In a Nutshell           #bethebest

12. nsawford@customerwhisperers.com #bethebest

13. Offers for CUBO delegates 2015 Winter 2015 Customer Experience Masterclass £79 per delegate (normal price £150 per delegate) Autumn/Winter 2015 Customer Journey/Experience Mapping 3 x workshops & up to 1 illustrated CX map £3,995 + VAT (normal price £5,500 + VAT) Collaborate On Complaints Or Collaborate on Social Media Summer & Autumn 2015 3 x workshops, over 3 months £175 + VAT Book: 01978 824673 nsawford@customerwhisperers.com