1. Supply Chain Management Michael D. Ford CFPIM, CQA, CRE, QI, EI Principal, TQM Works Consulting

2. Copyright @2006 by TQM Works Consulting 2 New APICS Certification! n CSCP –Certified Supply Chain Professional n Responding to SC emergence n Global Economy n Distinct Market Niche n Launch: 2005 KC Conference

3. Copyright @2006 by TQM Works Consulting 3 Agenda n Supply Chain Defined n Demand Chain Defined n Chain v. Network n Internal v. External n Resources n Summary

4. Copyright @2006 by TQM Works Consulting 4 Supply Chain Defined n Downstream - toward the marketplace n Deliverables –Service –Support –Materials –Answers –Cash (Rebates or Refunds)

5. Copyright @2006 by TQM Works Consulting 5 Supplier Defined n Supplier n Vendor n Source n Provider

6. Copyright @2006 by TQM Works Consulting 6 Demand Chain Defined n Upstream - toward the supply source n Requests –RFP or RFQ –Questions –Orders n Forecasts n Returns (Reverse Logistics!) n Cash

7. Copyright @2006 by TQM Works Consulting 7 Customers Defined n Customer n Consumer n The “Needy” or the “Want-y”

8. Copyright @2006 by TQM Works Consulting 8 Chain v. Network n What are the implications of each: –chain? –network?

9. Copyright @2006 by TQM Works Consulting 9 Internal v. External n What are the implications of each: –internal? –external?

10. Copyright @2006 by TQM Works Consulting 10 Resources n People n Systems n Processes n Products

11. Copyright @2006 by TQM Works Consulting 11 QUIZ TIME! Is the price of a gallon of gas a fair-market value? n How much per gallon of each: –gasoline? –bottled water? –Starbucks coffee?

12. Copyright @2006 by TQM Works Consulting 12 Summary n Supply Chain Defined n Demand Chain Defined n Chain v. Network n Internal v. External n Resources n Any questions? n michaeldford@earthlink.net