1. Business Continuity Planning People Matter Michelle Austin Amanda Galashan

2. People Matter Key Personnel Succession Planning Skills Matrix Communications & Training

3. Key Personnel Identify responsible person Immediate threat – fire alarm Immediate loss – accidents, sickness – Directors only – Employees Standard Operating Procedures (SOP) Manual Minor or temporary disruption - alternatives

4. Succession Planning Clear structure and business plan Job descriptions SOP Manual Tender document evidence One-person business

5. Skills Matrix Organisational capability One-person – “In Case of Emergency”

6. Communications & Training Involve everyone Test and update regularly Train new employees Put working plan into Tender documents Ensure everyone knows who is responsible for what, when and how

7. Summary Identify key personnel – encourage involvement Standardise operating procedures Develop a clear, robust plan Identify capabilities (and gaps) Detail “In Case of Emergency” information, as appropriate Communicate and share with everyone

8. Business Continuity Planning People Matter Michelle Austin Amanda Galashan