1. ArcGIS for Desktop Tips n Tricks Kevin Burke & Rebecca Richman

2. ArcGIS for Desktop Tips n Tricks  Give you the tools to approach troubleshooting issues in ArcGIS for Desktop 1. Ask basic questions 2. Troubleshooting Workflow 3. Steps to take before calling Tech Support ArcGIS for Desktop Tips n Tricks: UC 2015 ?

3. ? Why How Where What Who Basic questions to ask before getting started ArcGIS for Desktop Tips n Tricks: UC 2015 When

4. Troubleshooting workflow Do you meet the system requirements? Yes Software/Install Troubleshooting No Is the issue layer specific? No Is the issue location specific? Is the issue location specific? No Location Troubleshooting Yes MXD Troubleshooting Layer Troubleshooting Yes No Evaluate Hardware Evaluate Hardware ArcGIS for Desktop Tips n Tricks: UC 2015 Does ArcMap open? Does ArcMap open? Is the issue MXD specific? Yes

5. MXD Troubleshooting Is the issue layer specific? Is the issue location specific? Layer Troubleshooting Location Troubleshooting Software/Install Troubleshooting No Yes Evaluate Hardware ArcGIS for Desktop Tips n Tricks: UC 2015 Do you meet the system requirements? Does ArcMap open? Does ArcMap open? Is the issue MXD specific? MXD Troubleshooting Yes

6. Problem Areas: - Does not open - Workflow errors or behavior unique to MXD Troubleshooting steps: - Drag and drop layers to new MXD - MXD Doctor - Try to open in different Windows Profile/Machine - If successful see Location Troubleshooting MXD Troubleshooting ArcGIS for Desktop Tips n Tricks: UC 2015

7. Layer Troubleshooting Is the issue location specific? MXD Troubleshooting Location Troubleshooting Software/Install Troubleshooting No Yes Evaluate Hardware Yes ArcGIS for Desktop Tips n Tricks: UC 2015 Do you meet the system requirements? Does ArcMap open? Does ArcMap open? Is the issue layer specific? Is the issue MXD specific? Layer Troubleshooting Yes No Yes

8. Layer Troubleshooting Problem Areas: - Drawing/display - Editing - Geoprocessing / Models / Scripts Troubleshooting Steps - Projection - Export to a different format - Check and repair geometry - Add to a new data frame / new map - Check tool usage - Break apart models and scripts and run tools manually ArcGIS for Desktop Tips n Tricks: UC 2015

9. Location Troubleshooting MXD Troubleshooting Layer Troubleshooting Software/Install Troubleshooting No Yes Evaluate Hardware Yes ArcGIS for Desktop Tips n Tricks: UC 2015 Do you meet the system requirements? Does ArcMap open? Does ArcMap open? Is the issue layer specific? Is the issue location specific? Is the issue location specific? Is the issue MXD specific? Location Troubleshooting Yes No Yes

10. Location Problem Areas: - Network - Workspace - Profile/Machine Troubleshooting Steps - Move data to new location/ workspace - Different Windows Profile - Work with IT if unique to profile - Permissions ArcGIS for Desktop Tips n Tricks: UC 2015 DesktopWebDevice ServerOnline Content and Services

11. Location Troubleshooting MXD Troubleshooting Layer Troubleshooting Location Troubleshooting No Yes Evaluate Hardware Yes ArcGIS for Desktop Tips n Tricks: UC 2015 Do you meet the system requirements? Does ArcMap open? Does ArcMap open? Is the issue layer specific? Is the issue location specific? Is the issue location specific? Is the issue MXD specific? Software/Install Troubleshooting Yes No Yes

12. Install/Software Problem Areas: - Bad install - Corrupt software files - Previous versions - 3 rd Party software Troubleshooting Steps - Rename Esri folders - Repair Software - Third party Software - Uninstall/Re-install ArcGIS for Desktop Tips n Tricks: UC 2015

13. Used to log real-time file system/registry activity Freely available to download Results can be filtered by specific process names, such as ArcMap.exe Doesn’t display error messages, only folder/registry directories Typical usage includes capturing activity when a button is clicked or tool is ran ArcGIS for Desktop Tips n Tricks: UC 2015 Process Monitor (ProcMon)

14. What’s next? What to have ready when logging a case with Technical Support Software version License level Synopsis of the issue - What’s my issue in a nutshell? Detailed workflow Error messages Test data ArcGIS for Desktop Tips n Tricks: UC 2015

15. The Take Away Message - Ask Basic Questions - What, who, where, when, how? - Narrow the issue down using iterative workflow - Mxd, data/layers, location, software installation? - Test with different mxd, different data, different locations - Ask for help! - Google - GeoNet - -Esri Technical Support ArcGIS for Desktop Tips n Tricks: UC 2015

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17. Questions? ArcGIS for Desktop Tips n Tricks: UC 2015