1. Presentation Title1 Harold Lockwood Aguaconsult WASRAG World Water Summit Lisbon 2013 Effective Monitoring and Evaluation

2. Monitoring really does matter.…. “You can’t manage what you don’t measure”

3. Presentation Title3 Millennium development goal on safe drinking water reaches target early 2.75 billion people in rural areas now have access to an Improved water supply as defined by the Joint Monitoring Program

4. Presentation Title4 Monitoring service delivery But in reality too many people with “improved” water supply receive a poor level of service Monitoring has focused overwhelmingly on infrastructure and levels of coverage 30 to 40% non-functionality rates Functionality – does the system work or not? – is just the tip of the iceberg

5. Presentation Title5 Monitoring to improve sustainability Services delivered Service providers

6. Hand pumps in Ghana: headline non- functionality rates Source: Triple-S Ghana, 2012

7. Comparing functionality with actual services delivered (CWSA norms) Source: Triple-S Ghana, 2012

8. hardware ≠ service

9. Presentation Title9 Monitoring services goes far beyond just functionality Quantity Quality Reliability Accessibility (Affordabilit y)

10. Community service providers (operators) performance Source: Triple-S Ghana, 2012

11. Presentation Title11 Monitoring service provider performance Technical Financial Management Community organisation Governance

12. Presentation Title12 Lots of data collected, but who needs to know? International – JMP, IBNET National – regulators ministries and statistical bureau Local government Operators Communities and users Funders and ‘projects’

13. Historic trending Benchmarking Thematic analysis Informed decisions Sector learning Monitoring to improve performance: Uganda

14. Presentation Title14 Local government monitoring: ensuring service delivery Technical support to (community) operators Oversight – regulation Bye-laws and letting contracts Financial and infrastructure planning

15. Presentation Title15 Project monitoring tools and ICT

16. Presentation Title16 “Weighing a pig doesn’t make it any fatter” Monitoring is all about improving performance from local to national levels End goal is to improve impact and sustainability for end users

17. What we monitor and evaluate? Why? And who needs to know? When in the project cycle?........ and what happens when the project isn’t there any more?

18. Triple-S http://www.waterservicesthatlast.org/ Ghana data http://www.waterservicesthatlast.org/countries/ghana_triple_s_initiative Rotary –USAID partnership review ediaandnews/news/pages/130321_news_waterlessons.aspx Thank you Aguaconsult, UK IRC, Netherlands h.lockwood@aguaconsult.co.uk

19. M&E exercise 4 case studies 20 minutes M&E framework what?, when?, who?, where?