1. Information Systems for Production and Operations Management Perspectives on European Quality Initiatives and Programs and their Impacts and Implications LoD Meeting, Zürich, 2004-02-16 Dr. Jan M. Pawlowski

2. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide2 Contents  E-Learning Quality  Individual Quality: Localization and Adaptation  The Quality Decision Cycle  Towards Individual Quality: Support & Standards  The European Quality Observatory  ISO/IEC: Reference Framework for the Description of Quality Approaches  Conclusion

3. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide3 E-Learning Quality?! Return on Investment Learner Satisfaction Strategic Impact Productivity Personality Development Process Optimization Customer Satisfaction Organization‘s Success Market Share Media Quality Method Mix Individualization/ Personalization InteroperabilityErgonomics Learning Culture Availability Flexibility Accessibility Individual Quality Profile

4. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide4 Diversity of Quality Approaches & Standards Implement Learning Scenario Design Learning Scenario Evaluate Learning Scenario …… LOM SCORM SGML, XML, RDF, XHTML Author Guide ISO 9241 Accessibility Guidelines DIN Criteria ASTD Criteria Organization’s Criteria ISO 9000 EFQM EFQM QAA … … EQUIS ECTS QoL Bench- marks European DE Guide- lines Media Association Certificate Auto Industry Standard … …

5. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide5 European Diversity  Educational system (education vs. training)  Cultural, religious, social background  Language, Dialects  Pedagogical, didactical tradition and practice Different concepts of Quality Not a single standard, but an adaptable framework One standard, many profiles  Country-specific  Sector-specific  Organization-specific  Quality Standard as an orientation and description framework Individual Quality  National, regional, local requirements  Organizational requirements  Context  Quality Objectives & Goals  Quality Instruments  …  Support by the European Quality Observatory

6. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide6 European Issues to Quality Focus Issues  Localization / Contextualization  Culture  Language  Didactics  Harmonization vs. Localization  Regional Aspects  Learning Regions  Accessibility  Integration / Inclusion  New EU countries European Initiatives  E-Learning Initiative (DG Education and Culture)  4 Quality Perspective  National Initiatives  DIN (German Standards Body), D.ELAN  UK, QAA ……  Learning Regions  European Standardization  CEN/ISSS Workshop Learning Technologies

7. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide7 How to adapt a quality approach… Identify requirements and options Quality Management Approaches Specific Standards / Criteria Quality Assurance Approaches Input EQO Model Analyze & Compare Quality Approaches Use as Analysis Model Decision for an approach Quality Approach (RFDQ) Consensus Localize and Adapt Harmonized Model Individual Approach Country Profile Company Profile … Specific Profiles European Quality Observatory

8. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide8 What do you need to analyse quality approaches? General Information Context of Usage Experiences Method of Quality Approach E-Learning- Related Processes EQO Model What? Where? Who? Description Location Contributor Language …. What? Where? Who? Description Location Contributor Language …. Who? Where? Sector Target Group Subject…. Who? Where? Sector Target Group Subject…. How? Focus Method … How? Focus Method … For which process? Planning Framework/ Program Course Development Learning Processes … For which process? Planning Framework/ Program Course Development Learning Processes … How does it work? Experience Description General Information Context of Usage …. How does it work? Experience Description General Information Context of Usage ….

9. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide9 EQO Model: Basis for a Repository

10. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide10 Reference Framework for the Description of Quality Approaches (RFDQ)  Framework to specify a quality profile  Process orientation  Categories to formalize quality management, quality assurance, and quality assessment  Simple, open, extensible framework  Status: Committee Draft (March 2004)

11. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide11 Towards Individual Quality  Specify your requirements and preferences  Include AND educate all perspectives  Learners  Executives  Developers  Administration  Department heads  Research existing approaches  Compare approaches  Select your quality instruments, guidelines, metrics, …  Specify your quality profile  Adapt your approach  Evaluate, improve, optimize…

12. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide12 Summary  Quality standards will serve as a framework  Quality standards will require profiles through localization and adaptation  Quality approaches will be subject to individualization  European diversity will be a role-model for localization and adaptation procedures  Adequate tools must be available to support Individual Quality  Tools must ensure certain quality levels (e.g. for learning objects) according to specific quality requirements

13. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide13 Contact us Thank you for your attention The path to European Quality: http://www.eqo.info jan.pawlowski@icb.uni-essen.de ++49-(0)201-1834061