1. Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor

2. ”The content of this presentation represents the views of the author and presenters. GE, the GE Monogram, Centricity and Imagination at Work are trademarks of General Electric Company."

3. Ortho Northeast An Orthopedic practice founded in 1962 13 locations throughout northeast Indiana 27 physicians, 7 anesthesiologists, 14 CRNAs, 24 mid-levels

4. Objectives : 1.Observe ways OrthoNortheast is able to extract data that can be sent automatically which enhances staff production. 2.Learn to re-think how and when to use automated vs manual tools. 3.Discover numerous time saving techniques utilizing Centricity PM and EHR.

5. You can report on Block out Appointments You cannot report on Resource Appointments We use Resource appointments as this pulls thru to our physicians calendars Resource Appointment Vs. Blocked Appointment

7. On Call Calendar

8. Physicians Calendar (viewable on their phones)

9. Do you have multiple facilities? Do you have rooms to count? Do you have physicians wanting to sign in last minute? We have those same issues daily and we created a report to give us a view of the whole week where each provider is and how many rooms are avail at each location. Tracking Issues?

10. Who’s Where Report

11. “Who’s Where” Room Count

13. Mid-Level Float Schedule

14. More Mid-level Float Schedules

15. Advantages of Automated Reports You get reports when and how you want them. Accurate and most current data Use as work list to remind staff of certain daily functions. Reminders that provide information needed to make important moves / decisions throughout the day.

16. Work Comp

17. Daily Emails

18. Automated Daily Medicaid Patients E-mail

19. Automated Tool for Staffing

20. Automated Precert Email

21. Automated Report Finds underpayments from payers so we can appeal Finds claims that need to be corrected as well so we can send corrected claim Reimbursement Variance Report

22. Variance Dashboard This is an automated email that we receive daily for exceptions from RVR. Is an overview of what staff need to work on. Easy to spot trending

23. Manual Reports Reports that are still needed …just not everyday! You can STILL get reports when and how you want them. Accurate and most current data

24. Appointment Duration

25. 1 st Third Available Appointment

26. Auto-Coloring

27. Triage Scheduling Tool 4-5 full time staff taking incoming New Patient/New Problem calls They take on average 300 calls per day and each call is taking between 3.5 to 4 min. We schedule on average 140 New pts each day.

30. Coloring- Preparation for Appointments

31. Easily Identify Work to be Done

32. Getting Started

34. On Time Board

36. Never check your patients in at the wrong location again!

37. Help !!

38. Safety Net

39. Health History

41. HPI

43. Express Check Out

44. Disability Form

45. Disability Printed Form

46. FMLA

47. FMLA Printed Form

48. Review Objectives : 1.Observe ways OrthoNortheast is able to extract data that can be sent automatically which enhances staff production. 2.Learn to re-think how and when to use automated vs manual tools. 3.Discover numerous time saving techniques utilizing Centricity PM and EHR.

49. Thanks for Attending! Cyndi McNutt cmnutt@orthone.com Kylie Mills kmills@orthone.com