1. ORAL / VERBAL COMMUNICATION PERTEMUAN VII

2. DIFINITION American heritage (1992): Verbal: relating to, or associate with word Verbal: concerned with words only, rather than content. Webster’s (1981): Concerned with or using for effect words rather than meaning.

3. DEFINITION American heritage (1992) -> Communication: 1.the exchange thoughts, messages, or information as by speech, signals, writing or behavior 2.The art and technique of using words effectively and with grace in imparting ones ideas. Gove (1981) -> Communication The act or action of imparting or transmitting facts or information.

4. Working definition of verbal communication: is the act of speaking words both for their effect and meaning when transmitting information and or ideas to another individual

5. MODEL OF VERBAL COMMUNICATION On going Never static Never ending task Based line model (Casmir, 1974) Sender messages receiver feedback

6. FACTORS AFFECTING COMMUNICATION 1.Personal style 2.Inherent qualities 3.Communication basic - Denotative -> true meaning - Connotative -> have another meaning

7. POWER OF COMMUNICATION Communication is very powerful Worlds create one’s world Communication will color an individual’s perception and reality A well-timed word or phrase can override sensory perception

8. HOW DO WE COMMUNICATE 1.Pitch (tonal changes) and intonation 2.Intelligence and prejudice 3.Communication of values - interest - dedication - skill - ability - Truth - Sensitivity - Honesty - sincerity

9. Types of communication 1.Family -> intimate communication 2.Others outside the family units 3.Group communication skills

10. ROLES IN VERBAL COMMUNICATION IN GROUP Information seekers Information gatherers Coordinators / leaders Follower Aggressors Recognition seekers Withdrawn

11. GROUP PROCESS Communication has 2 distinct group process: 1.Learning group 2.Problem-solving group The major distinction between the two is that with the problem-solving group, there is a distinct task to be accomplished, usually within a set time.

12. PRACTICAL APPLICATION OF VERBAL COMMUNICATION SKILLS INTERVIEWS VERSUS SOCIAL INTERACTION FEEDBACK (Components: be specific, timeliness, I messages, openness)

13. HEALTH CARE COMMUNICATION 1.Medical jargon 2.Communication with patients L = listen (to the patient’s concern) E = explain (what is occur) A = acknowledge ( fears) R = recommend (further treatment) N = negotiate (as needed) 3. Communication with other professionals

14. DEVELOPING VERBAL COMMUNICATION Suggestions in verbal communications: 1.Objective 2.Instruction 3.Situation Listening -> listening is different with hearing Listening is the process of selecting, attending, understanding and remembering. Hearing is a physiological process

15. Effective listening as a skill is rarely used. Barriers to effective listening include: 1.Prematurely rejecting a topic 2.Information overload 3.Preoccupation with personal concerns 4.Attending to outside distractions 5.Judging the messages too quickly 6.Communication style of speaker