1. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Commission on Teacher Credentialing CTC Online: Basics, Tips and Technical Solutions October 2012 Angel Lopez Phi Phi Lau Jessica Petersen

2. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Overview   Different roles within CTC Online   Adding/deleting users, passwords   Different options for Approved Institutions and Authorized Agencies   Educator and analyst navigation   Queries   General system information   Emails 2

3. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California CTC Online Roles and Responsibilities RoleResponsibility Who Provides Information to CTC Appointing Authority (AA)  Must identify one or more Authorized Designee(s) (AD) by submitting info to CTC  Must maintain the list of Authorized Designee(s) by adding or deleting as needed  May serve as an Authorized Designee (AD)  May serve as an Authorized Submitter (AS) Deans (for Approved Institutions) or Superintendents (for Authorized Agencies) on form CL-896 Authorized Designee (AD)  Must complete the CTC on-line training webinar to receive initial password and log in information. Must keep password secure.  Must identify and assign roles to the institution’s Authorized Submitter(s)  Must submit a list of Authorized Submitters (AS) and information to the CTC  Must submitting request to CTC to add or delete Authorized Submitter (AS) as necessary  Must complete authentication process every six months or whenever password is changed  May serve as an Authorized Submitter (AS)  May download and view information related to recommendations from their program or agency Appointing Authority submits CL-896 to CTC from work email Authorized Submitter (AS)  Must complete the CTC on-line training webinar to receive initial password and log in information. Must keep password secure.  Must complete authentication process every six months or whenever password is changed  Submits online credential recommendations Authorized Designee provides CL-897 through email to CTC 3

4. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Adding Users   CL-896 and CL-897 forms   Accessible through the Credential Information Guide (CIG) website   Must come directly from work email to ctconline@ctc.ca.gov ctconline@ctc.ca.gov 4

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7. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California   Credential(s): Single Subject, Multiple Subject, Administrative Services Credential, etc.   Credential Area(s): preliminary, clear, level II, etc.   Specific Area Assignment(s): not used by all   Single Subject – English, Math, etc.   Education Specialist – M/M, M/S, etc. 7

8. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Approved Programs Credential Guide Information (CIG)   Approved Programs 8

9. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Approved Programs Commission Website   Approved Programs 9

10. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Removing Users   CL-897A   Credential, credential area, and area assignments sections only necessary if restricting user   Please follow tiered system 10

11. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Accessing the System: Starting Tips Things to know before you start:   Time-out: 15 minutes of inactivity using the CTC Online website   Passwords: defaults are temporary and unsecure   If you have failed to authenticate twice have your AD contact ctconline@ctc.ca.gov with your full name and organization namectconline@ctc.ca.gov   Six month term 11

12. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Accessing the System   Supported Browsers:   Microsoft Internet Explorer (IE), versions 7, 8, 9   Firefox 4.x and above   Google Chrome Note: Safari is not supported 12

13. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Accessing the System: Pop-up Blockers   The CTC Online system provides some information in the form of pop-up windows. It is advisable to make pop-up windows to the CTC Online specific webpage an exception instead of turning them off.   Pop-up blocked messages may appear on the top or at the bottom of the window   Click the warning message and select “Always Allow Pop-ups from This Site.”   Some Agency or Institution’s do not authorize the users to make this change. Technical assistance will be required to add https://educator.ctc.ca.gov to the list of always allowed Pop-up sites. 13

14. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Accessing the System: Pop-up Blockers   Internet Explorer: http://windows.microsoft.com/en- US/Windows7/Internet-Explorer-Pop-up-Blocker- frequently-asked-questionshttp://windows.microsoft.com/en- US/Windows7/Internet-Explorer-Pop-up-Blocker- frequently-asked-questions 14

15. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Accessing the System: Pop-up Blockers   Firefox: http://support.mozilla.org/en-US/kb/pop-blocker- settings-exceptions-troubleshooting#w_pop-up-blocker- settingshttp://support.mozilla.org/en-US/kb/pop-blocker- settings-exceptions-troubleshooting#w_pop-up-blocker- settings 15

16. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Accessing the System: Pop-up Blockers   Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en& answer=95472 http://support.google.com/chrome/bin/answer.py?hl=en& answer=95472 16

17. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Accessing the System: Authentication   Displayed through pop-up windows   Must enter your information, not that of your agency (address)   After two failed attempts will not allow you to pass   Must contact ctconline@ctc.ca.govctconline@ctc.ca.gov 17

18. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Recommendations Approved Institutions vs. Authorized Agencies 18

19. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Recommendations Approved Institutions (AI)   Approved by the Commission through the accreditation system   Offers credential preparation programs Types of Recommendation   Multiple/Single Subject Teaching Credential   Education Specialist Instruction Credential   Administrative Services Credential   CLAD Certificate 19

20. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Recommendations Authorized Agencies   Does not require approval through the Commission’s accreditation system Types of Recommendation   Emergency 30-Day Substitute Permit so far… 20

21. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Recommendation Tips   AI submitters that are not designated to recommend for an Emergency document will not see the Authorized Agencies link   AI submitters will need to select the Authorized Agencies link to submit an Emergency document   The Approved Institutions link will display for all Authorized Designees but documents will not be available for employers 21

22. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Navigation Tips Please update your bookmarks/favorites; CTC Online links have been updated.   Note: you can always start from www.ctc.ca.gov to access the CIG and all online services. 22

23. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Navigation Tips   Unless instructed otherwise, use the CTC Online navigation tools instead of the Browser tools: 23

24. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Navigation Tips   Your recommendation or entries may be deleted if you click “back” or “cancel”. Please refer to the training manual for specific scenarios. 24

25. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Navigation Tips: Edit and SAVE Remember to “save” to keep your changes 25

26. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Navigation Tips: See More Records 26

27. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Navigation Tips: Sorting 27

28. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Navigation Tips: Find and Query Note: searches are case sensitive 28

29. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Navigation Tips: Find and Query 29

30. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Tips and Technical Solutions Attachments:   No more than five attachments   Each must be under 2 MB in size   Valid Attachment Types:.doc,.pdf,.jpg Note: Please do not change the file extension. Changing a.jpg file to a.doc file will not allow our staff to open the file.   Can add attachments until payment is complete. Cannot delete attachments. 30

31. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Navigation Tips The Educator Page: 31

32. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Navigation Tips The Educator Page: Selecting an application to complete 32

33. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Navigation Tips The Educator Page: Completing an application Note: do NOT use a Web Application to submit a Renewal or Recommend. 33

34. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Tips and Technical Solutions   Professional Fitness Questions   Required for every application   “Yes” answers: 34

35. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Tips and Technical Solutions   Professional Fitness Questions   Once completed in CTC Online, a returning educator will be able to view previous PFQ details after passing Authentication.   A returning educator who cannot pass authentication MAY still complete an application; but historical PFQ details will not be available. 35

36. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Tips and Technical Solutions Submitting Payment:   Make sure popups are not blocked   Payment window may appear in a new tab; check the top of the browser   Payment by debit or credit card   Only click once to submit payment 36

37. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Automated Emails   Submitter Confirmation Email   Recommendation Confirmation 37

38. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Automated Emails   Educator Confirmation Email   Recommendation Confirmation   Payment Confirmation   Application Confirmation   Document Confirmation 38

39. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Support Tips   Email: CTCOnline@ctc.ca.govCTCOnline@ctc.ca.gov   Issues and inquires about the online recommendation system 39

40. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Support Tips   Include a subject line:   User ID/Password   Recommend Problem   Misconduct   Program Related   Data Related/Error   Payment   Performance   Profile Problem   Search/Display   Future Enhancements 40

41. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Support Tips   Include in the email body: 41

42. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California   Additional documents available for online recommendation   Additional documents available for Employer Submission (ex: PIP/STSP)   Stay in the loop:   CAW News   PSD Alert   CIG: CTC Online Training Manuals 42

43. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Audience Feedback Ideas and suggestions? Questions? Comments and concerns? 43