1. DEBT COLLECTION PROBLEMS AND SOLUTIONS

2. Highest Priority for Action? 1.Invest in human resources 2.Improve IT infrastructure 3.Change agency practices

3. THE BEST SOLUTION IS: 1.LOW/NO PENALTY HOLIDAY 2.INCREASE ENFORCEMNENT (HIGHER INTEREST, SHORTER TIME) 3.CONTRACT OUT 4.FINANCIAL INCENTIVES FOR AGENCIES AND INDIVIDUALS 5.COORDINATE WITH FEDS 6.COLLECT AT POINT OF CREATING DEBT 7.COST-EFFECTIVE TARGETING 8.MORE PERSONAL COMMUNICATION 9.AUTOMATION 10.OTHER

4. THE MOST IMPORTANT STATUTORY INITIATIVE: 1.BETTER DEFINE WHEN A BILL BECOMES DELINQUENT 2.CREATE A UNIFORM STATUTE FOR ALL AGENCIES 3.CENTRALIZE DEBT COLLECTION 4.FACILITATE NEGOTIATED SETTLEMENTS 5.OTHER

5. WHAT ARE YOUR PRIMARY TAKEAWAYS FROM THE DAY?

6. WHAT WOULD YOU LIKE TO KNOW MORE ABOUT?

7. GO FORTH AND COLLECT PLEASE LEAVE CLICKERS HERE