1. S UPPORT S ERVICES D EPARTMENT - L EADERSHIP T EAMS Involving Everyone in continuous improvement!

2. A GENDA ( NOT NECESSARILY IN THAT ORDER !) Who? What? When? Why? How?

3. W HY ? What support services department leadership teams? What’s the purpose? What’s the objective?

4. T WO O BJECTIVES 1.) Make the department work better And 2.) Make the department a better place to work

5. Random Acts of Improvement Aim of the Department Goals and Measures Aim of the Department Aligned Acts of Improvement Goals and Measures

6. WHAT ? What will support services department leadership teams do? What’s the purpose? What’s the objective?

7. D EPARTMENT L EADERSHIP T EAM O UTCOMES Department Plan on a Page Connecting support service departments to the strategic plan Department Balanced Scorecard Using data to identify opportunities for improvement and monitor progress of the department plan on a page Implementing a department data display Continuous Improvement Use quality tools and process to seek stakeholder input and drive improvement within the department

8. S HOW ME SOME EXAMPLES !!! Examples: Department Plans on a Page Department Data Display Department Quality Tools and Processes

9. Your Department Mission Your Department SMART Goals

11. F OOD AND N UTRITION

12. F OOD AND N UTRITION D ATA D ISPLAY

13. F OOD AND N UTRITION SMART Goal #1: By June 2009, evaluate and create quality standardize NutriKids recipes for all levels.

14. C USTODIAL /M AINTENANCE S URVEY

15. T RANSPORTATION SMART Goal #1 To decrease the number of Transportation Department preventable accidents by 10% on an annual basis by evaluating the following accident criteria; Time of day Time of year Location Reason – Accident Type

16. T RANSPORTATION Number of Accidents Preventable Accidents

17. T RANSPORTATION Your Opinion Matters* 1.Are you satisfied with the quality & effectiveness of the department? 2.Are your safety concerns addressed timely & satisfactorily? 3.Are you satisfied with communication between staff and management? 4.Are your student concerns addressed timely & satisfactorily? Maximum score = 5 Respondents = 78 *First annual survey conducted 11-26-07 Good

18. T RANSPORTATION 5.Have you been adequately trained to fulfill employment responsibilities? 6.Do you feel you could benefit from additional training? Your Opinion Matters* Number of Responses *First annual survey conducted 11-26-07

19. T ECHNOLOGY D EPARTMENT

20. W HO ? What support services department leadership teams? What’s the purpose? What’s the objective?

21. W HO WILL PARTICIPATE ? Teams are organized by support service department: Custodial Food Services Transportation Technology Each department will have a Department Leadership Team (representatives from the department) All employees within the department will provide input and feedback to the Department Leadership Team

22. D EPARTMENT L EADERSHIP T EAMS DLT Supervisor Middle Manager Front Line Employee Front Line Employee Front Line Employee

23. 2010-11 D EPARTMENT L EADERSHIP T EAMS Maintenance Jim Everett Kathy Johnson – DMS Charles Berkley – BES Pat Hoevelmann – DVMS Walt Abel – DHS Bill Wade – RES Tom Atkinson - DHS Transportation Bill Schroeder Judy Sunderland Larry Shipman Mike Sprecher Cafeteria Lisa Leitner Kathy Gullette – BES Norma Meyer - DVMS Diana Fry - DMS Lisa Wetzel - DHS Kathy Holtman - DHS Technology Matt Jensen John Wethington Angie Connor – BES/DGS Angie Stancil – DHS Chip Wooden - DMS

24. W HEN ? What support services department leadership teams? What’s the purpose? What’s the objective?

25. W HEN WILL MEETINGS OCCUR ? August 16 th, 2010 10:30 am-11:30am @ DHS September 8 th, 2010 11:00am – 4:00 pm (location TBD) November 12 th, 2010 1:00pm – 4:00pm (location TBD) January 14 th, 2010 1:00pm – 4:00pm (location TBD) April 15 th, 2010 1:00pm – 4:00pm (location TBD)

26. HOW ? What support services department leadership teams? What’s the purpose? What’s the objective?

27. H OW WILL ALL THIS BE ACCOMPLISHED ? Department Leadership Teams will: Model and demonstrate teamwork, collaboration and shared leadership within their team Set and communicate direction within the department Practice continuous improvement within the department through quality tools and processes Constantly seek input from all employees within the department (and customers outside the department) to ensure the “Voice of the Customer” is heard

28. H OW CAN I FOLLOW THE PROGRESS ? Department Leadership Teams will provide updates throughout the year to all employees within the department Visit the website for more information… www.dunlapcusd.net Click on “Strategic Planning”

29. S UPPORT S ERVICES D EPARTMENT - L EADERSHIP T EAMS Involving Everyone in continuous improvement!