1. Community Connections: Advancing LIS Education and Practice Through Partnership Joan C. Durrance Margaret Mann Professor of Information School of Information University of Michigan ALISE 2005

2. Pasteur’s Quadrant Research Theory Only Theory + Practice Pasteur’s Quadrant Practice Only Edison

3. Recent Collaborative Funded Research Projects  Approaches for Understanding Community Information Use (Information Behavior in Everyday Contexts-IBEC). Co-PI Karen Fisher, University of Washington. I School. $249,996. 2002-05.  How Libraries and Librarians Help: Context-Centered Methods for Evaluating Outcomes. $317,800. Co-PI Karen Pettigrew.2000-03.  Community Support Systems: Information Systems that use and replenish social capital. Co-PI Paul Resnick. $198,000. 1999-01  Help-Seeking in an Electronic World: Focus on Community Networks. $189,000. (Co-PI Karen Pettigrew, Post-Doc) 1999-01.

4. IMLS-Funded IBEC Research on Human Information Behavior--Current UW-UM Venue for Collaboration http://www.ischool.washington.edu/ibec/

5. Keys to Collaboration in Durrance-Pettigrew Research Studies Key characteristics: Partner agency seen as a best practice site Key informants & research issues are identified with the informed assistance of the collaborator The relationship is mutually beneficial Key issues: Building Trust (essential to research) Developing mutual respect Understanding Reactivity—(our presence as researchers in the community may have an effect). Recognizing Reciprocity—(we have a responsibility to give something back)

6. Selected Partners in Recent Community-Focused Research  HartfordInfo-Hartford Public Library (IBEC-IMLS)  NCHealthInfo-University of North Carolina Health Sciences Library (IBEC-IMLS)  King County United Way-Citizen need survey (IBEC-IMLS)  CIAO-(Teen After School Program) Flint Public Library (Kellogg and How Libraries & Librarians Help-IMLS)  Wired for Youth-Austin Public Library (How Libraries & Librarians Help)  Community Information Program-Peninsula Library System (How Libraries & Librarians Help)  New American’s Program-Queens Public Library (How Libraries & Librarians Help)  CascadeLink-Multnomah County Public Library (Helpseeking)  Three Rivers Free-Net-Carnegie Library of Pittsburgh (Helpseeking)  NorthStarNet North Suburban Library System (Helpseeking)

7. Community Information Program (CIP) Peninsula Library System. San Mateo, CA  30 year old I & R is sponsored by the library system & housed with county social service agencies.  Clientele: San Mateo area social service agencies and non- profit organizations. Not the general public.  Nature of our collaboration  Worked with CIP remotely to build trust and understand service  Conducted a site visit with a team from UM  Conducted focus groups with with CIP staff, library administrators, and—most of all—agency staff who worked with CIP  Analyzed the data  Prepared Report for the library  Used study (with others) to develop Outcome Toolkit  Wrote articles and included case study in our new book (2005)

8. CIP Outcomes Identified by Our Study

9. Outcomes Toolkit 2.0 Now on IBEC Site

10. Course-Based Community Connections  SI 623: Outcome-based Evaluation. Fall 03. Student teams worked w partner orgs to conduct outcome studies  Ex. A study of the outcomes of a literacy program housed in a public library. Partner: Washtenaw Literacy (WL)  Nature of partnership: WL provided students access to tutors, learners, and confidential records. A team to two students-- Maria Serapiglia & Sarah Wooden--worked Sept-Dec 2003 to identify outcomes beyond those mandated by the funder—reading skill gains  Washtenaw Literacy gave permission for Maria and Sarah to publish the study.  Ch 9 in Durrance & Fisher. How Libraries and Librarians Help: A Guide to Identifying User-Centered Outcomes. Chicago: ALA Editions, 2005.

11. Ripples of Impact: Washtenaw Literacy Outcomes Director’s email to Maria S: “I just wanted to let you know how much your project helped us. We use the diagram you developed in many ways--in our newsletter, our PowerPoint presentation, with grant apps and reports. In addition we developed a new reporting form that we sent out to all tutor/learner pairs this Spring as the program year is ending for us. We are getting a great response and are gathering much more information then we were previously receiving. This was a product of your recommendation to build in a defined data collection process. I thought you might be interested in knowing this.”

12. Fall 2004-SI 501 Use of Information Class 21 Partner Organizations Worked with 120 SI Students  Ann Arbor District Library  Assn of Women in Computing  Henry Ford Museum-Benson Ford Research  Greenhills School  Genealogical Society  Inter-Cooperative Council  Library for Blind Physically Disabled  UM Map Library  Michigan Center for Biological Information  Medstat  Menlo Innovations  ProQuest  UM Public Health Library  Veterans’ Walk for Health Study  Senegalese Association of Michigan  Soar Technologies  Scholarly Publishing Office (UM Library)  Salem S. Lyon PL  UM-Text Creation Project  Washtenaw Literacy  Washtenaw County IT Services (Orgs in blue built on relationships built previously by SI faculty or students)

13. SI 501Fall 04. Washtenaw Literacy Team w Partner

14. Contact Information Joan C. Durrance durrance@umich.edu Margaret Mann Collegiate Professor of Information University of Michigan School of Information 3084 West Hall Connector 550 E. University Ann Arbor, Mi. 48109-1092 Phone (734) 763-1569. Fax: 734-764-2475