1. Old Town Library Group Members Tatiana Ruiz Judith Webb Paul Salvo

2. System Request Project Sponsor : Ms. Tita Restrepo Head Librarian, Old Town Library Phone : 281-555-5550 Fax: 281-555-5555 Email : trestrepo@oldtown.govtrestrepo@oldtown.gov

3. Business Model & Background Originally a family owned library in 1988 it was opened to the public. By 1999 the library was very well known and was taken over by the city. The library has grown to over 50,000 books, each book has been categorized and labeled using the Dewey Decimal system. Even though owned by the city, all transactions are still recorded “Old Fashion Way”. The library was recently remodeled, after it grossed over $450,000 in memberships and donations.

4. Business Need New categorized system for the new generation. Develop an online inventory of e-books. Need all past data transferred to new recording system which is more efficient and trustworthy. Develop a network “card catalog” initially with 3 computers for public use to look up a book and find it easily in the library. Acquire a larger variety of books.

5. Business Requirements Search for books from the main computer by author, title, publisher, or key words. Access overdue lists and charges. Access member information, name, home address, home number or cell phone. Access members who have books that are overdue and those who’s due date is coming up. Access list of books that are damaged. Access most popular books by title, author, or key words.

6. Business Value (Tangible) Increase inventory by 35% from 50,000 to 67,500. Reduce all overtime by instituting an online catalog. Increase in computer hardware due to electronic card catalog. Cut down on time spent on inventory by 60%

7. Business Value (Intangible) Increase in customer service by instituting quick electronic search. E-Books will allow customers to check out books online in the convenience of their home at all times of the day. While having the e-books up and running, there will still be classic books to be checked out at the library. Employees will have more knowledge at hand about the book location in the library. Tracking of all books will be made simple due to the automated system.

8. Special Interests & Constraints Training schedules will be needed so that all employees learn the new system and yet there is still someone in the customer service desk at all times to answer inquiries. Checking out books online MAY decrease the “at location” traffic by possibly 10%. One employee should be trained in the tech department in case of technical difficulties.

9. Questions Anyone?