1. www.qimpro.com1 XIII NATIONAL CONVENTION Facilitating the Social Sector Quality Standards for Global Competitiveness Suresh Lulla

2. 2www.qimpro.com What is a Quality Standard? X

3. 3www.qimpro.com What is a Quality Standard? X M E D I O C R I T Y

4. 4www.qimpro.com What is Global Competitiveness? O Q T Global

5. 5www.qimpro.com What is Global Competitiveness? O Q T Global India

6. 6www.qimpro.com What is Global Competitiveness? O Q T Rate of Improvement Global India

7. 7www.qimpro.com What is Improvement? Challenge the Quality Standard Be Proactive Address Chronic Problems Not Restricted to Business Processes Includes Social Responsibility.

8. 8www.qimpro.com Social Responsibility Social responsibility implies going beyond a compliance orientation. Good citizenship opportunities are available to organizations of all sizes. These opportunities include encouraging and supporting your employees’ community service.

9. 9www.qimpro.com Social Responsibility Examples of organizational community involvement include: partnering with schools and school boards to improve education partnering with healthcare providers to improve health in the local community by providing education and volunteer services to address public health issues partnering to influence trade, business, and professional associations to engage in beneficial, cooperative activities, such as sharing best practices to improve overall Indian global competitiveness and the environment.

10. 10www.qimpro.com IMC RBNQA - Education 5 Faculty and Staff Focus 85 4 Measurement, Analysis and Knowledge Management 90 3 Student, Stakeholder, and Market Focus 85 Organizational Profile 1 120 2 85 Strategic PlanningLeadership 7 450 Organizational Performance Results 6 Process Management 85

11. 11www.qimpro.com IMC RBNQA - Healthcare 5 Staff Focus 85 4 Measurement, Analysis and Knowledge Management 90 3 Focus on Patients, other Customers, and Markets 85 Organizational Profile 1 120 2 85 Strategic PlanningLeadership 7 450 Organizational Performance Results 6 Process Management 85

12. 12www.qimpro.com THANK YOU www.qimpro.com