1. 1 Commissioned by PAMSA and German Technical Co-Operation National Certificate in Paper & Pulp Manufacturing NQF Level 2 Communicate at work.

2. 2 Commissioned by PAMSA and German Technical Co-Operation National Certificate in Paper & Pulp Manufacturing NQF Level 2 Communicate at work Modules TF202.09 Allowing others to express their views TF202.10Improving the productivity of meetings TF202.08Giving accurate information TF202.07Using workplace Language TF202.11Understanding procedures that promote communication TF202.06Understanding the importance of communication 5 7 8 10 13 7 50 Notional Hours Total Notional Hours P&P2FM05 Communication in meetings and forums Topics P&P2FM04 The power of good interpersonal communication P&P2FM03 The basics of workplace communication

3. 3 Commissioned by PAMSA and German Technical Co-Operation National Certificate in Paper & Pulp Manufacturing NQF Level 2 Be able to explain and discuss the importance of effective communication in the work situation Understand the relationship between communication and productivity Understand what good workplace communication should look like Understand that effective communication is a personal accountability of all employees TF202.06 Understanding the importance of communication Critical Cross-field Outcomes Identify and solve problems Work effectively with others Communicate effectively Organise and manage myself and my activities Collect, analyse, organise and critically evaluate information Use science and technology effectively and critically Demonstrate an understanding of the world as a set of related systems Use mathematics Learner and societal development US:12461Communicate at work

4. 4 Commissioned by PAMSA and German Technical Co-Operation National Certificate in Paper & Pulp Manufacturing NQF Level 2 Topic Specification Learning Outcomes On completion of this topic the learner will be able to: Demonstrate understanding of the relationship between good communication and productivity Demonstrate understanding of what good workplace communication looks like Explain who is accountable for good workplace communication Assignment Description W HA T W HY HOW An individual and group exercise of discussing and explaining the value of communication To ensure that the learners develop a personal accountability for good workplace communication Jointly discuss and agree what good workplace communication looks like Jointly debate the value of good communication in the workplace Jointly develop a list of what the roles of all levels of employees are regarding good communication Individually develop an action plan of how to personally get positively involved in improving workplace communication Assessment Criteria : (The assessor will observe and confirm) Process Understanding of the importance of good workplace communication for process stability Ability to explain what each individual can do to improve workplace communication SHEQ Understanding the value of good communication to ensure a safe and healthy workplace Notional Hours 5 TF202.06 Understanding the importance of communication

5. 5 Commissioned by PAMSA and German Technical Co-Operation National Certificate in Paper & Pulp Manufacturing NQF Level 2 Understand the fact that there are specific words and terms that have a specific meaning within the company Understand the specific signals and signs that are used within the workplace to promote communication Be able to interpret the company vision, mission and other workplace specific communications and explain the meaning of specific workplace terms and signals TF202.07 Using workplace language Critical Cross-field Outcomes Identify and solve problems Work effectively with others Communicate effectively Organise and manage myself and my activities Collect, analyse, organise and critically evaluate information Use science and technology effectively and critically Demonstrate an understanding of the world as a set of related systems Use mathematics Learner and societal development US:12461Communicate at work

6. 6 Commissioned by PAMSA and German Technical Co-Operation National Certificate in Paper & Pulp Manufacturing NQF Level 2 Topic Specification Learning Outcomes On completion of this topic the learner will be able to: Demonstrate understanding of the key workplace specific terms and concepts React correctly to the workplace specific signals and signs Explain what the company vision, mission and specific objectives are Assignment Description W HA T W HY HOW An individual and group exercise of studying and explaining the relevant company vision, mission, objectives and specific workplace terms. To ensure that the learners can relate the overall company direction to what must be done in the work section to support this direction Jointly review and discuss the workplace specific terms and documents Individually define what must be done in the work section to support the business objectives Conduct a joint debate and question session to ensure that all learners understand the specific workplace language and directions. Assessment Criteria : (The assessor will observe and confirm) Process Ability to correctly use workplace terms and expressions Ability to explain the company vision, mission and specific objectives and relate it to priority actions that are applied in the work section SHEQ Understanding of all specific SHEQ terms Notional Hours 7 TF202.07 Using workplace language

7. 7 Commissioned by PAMSA and German Technical Co-Operation National Certificate in Paper & Pulp Manufacturing NQF Level 2 Be able to give accurate information regarding a variety of workplace situations Be able to ask the correct questions to ensure that accurate information is gathered Be able to interpret and act on workplace instructions TF202.08 Giving accurate information Critical Cross-field Outcomes Identify and solve problems Work effectively with others Communicate effectively Organise and manage myself and my activities Collect, analyse, organise and critically evaluate information Use science and technology effectively and critically Demonstrate an understanding of the world as a set of related systems Use mathematics Learner and societal development US:12461Communicate at work

8. 8 Commissioned by PAMSA and German Technical Co-Operation National Certificate in Paper & Pulp Manufacturing NQF Level 2 Topic Specification Learning Outcomes On completion of this topic the learner will be able to: Ask the correct questions to ensure that accurate information is collected Correctly interpret and react on workplace instructions Give accurate and honest information regarding specific workplace issues Assignment Description WHATWHAT WHYWHY HOW An individual and group exercise of reporting on specific situations To ensure that the learners can apply these skills on a daily basis Jointly watch TV news programmes and movies and then answer questions and describe situations Jointly develop a basic checklist for effective feedback Give feedback on the simulated situations and evaluate each other Give information on specific workplace situations: Breakdowns Accidents Production results. Assessment Criteria : (The assessor will observe and confirm) Process Understanding of the importance of honest, accurate and timely information Understanding of the fact that making mistakes is OK as long as we report it and fix it SHEQ Ability to effectively report accidents and incidents Notional Hours 8 TF202.08 Giving accurate Information

9. 9 Commissioned by PAMSA and German Technical Co-Operation National Certificate in Paper & Pulp Manufacturing NQF Level 2 TF202.09 Allowing others to express their views Understand that each person has a responsibility to improve workplace communication Understand the concept of facilitating communication Be able to take pro active action to improve workplace communication Critical Cross-field Outcomes Identify and solve problems Work effectively with others Communicate effectively Organise and manage myself and my activities Collect, analyse, organise and critically evaluate information Use science and technology effectively and critically Demonstrate an understanding of the world as a set of related systems Use mathematics Learner and societal development US:12461Communicate at work

10. 10 Commissioned by PAMSA and German Technical Co-Operation National Certificate in Paper & Pulp Manufacturing NQF Level 2 Topic Specification Learning Outcomes On completion of this topic the learner will be able to: Demonstrate understanding of the fact that each person is accountable to make communication successful Help team members to express their viewpoint clearly Understand the need for different views and inputs Assignment Description W HA T W HY HOW An individual and group exercise where learners practice how to give information and ask questions To ensure that the learners develop an “open window” through which they can communicate honestly and directly regarding the production performance and SHEQ issues Jointly study a basic communication style model Individually determine their own dominant communication style Individually and jointly work to improve the individual style and to recognise communication style deficiencies in team members Apply the principles within the workplace Assessment Criteria : (The assessor will observe and confirm) Process Understanding of the various reports and meetings that are required to maintain production stability SHEQ Ability to pro actively initiate communication regarding sub standard conditions and/or acts Notional Hours 10 TF202.09 Allowing others to express their views

11. 11 Commissioned by PAMSA and German Technical Co-Operation National Certificate in Paper & Pulp Manufacturing NQF Level 2 Be able to effectively participate in a variety of workplace meetings Understand the purpose and structure of effective meetings Understand that there are a variety of different meetings each with its own purpose and structure TF202.10 Improving the effectiveness of meetings Critical Cross-field Outcomes Identify and solve problems Work effectively with others Communicate effectively Organise and manage myself and my activities Collect, analyse, organise and critically evaluate information Use science and technology effectively and critically Demonstrate an understanding of the world as a set of related systems Use mathematics Learner and societal development US:12461Communicate at work

12. 12 Commissioned by PAMSA and German Technical Co-Operation National Certificate in Paper & Pulp Manufacturing NQF Level 2 Topic Specification Learning Outcomes On completion of this topic the learner will be able to: Demonstrate understanding of the purpose and structure of effective meetings Demonstrate understanding of the role and purpose of different workplace meetings Effectively participate in workplace meetings and help to make meetings more effective Assignment Description W HA T W HY HOW An individual and group exercise where learners are required to attend meetings, take notes and make specific points. They must also evaluate the effectiveness of meetings using a basic checklist To ensure that the learners can apply their understanding of what good meetings look like in a practical workplace environment Jointly develop a checklists to evaluate the various types of workplace meetings Individually prepare for meetings Individually participate in meetings Jointly review the effectiveness of meetings and discuss things that the employees can do to improve these meetings Assessment Criteria : (The assessor will observe and confirm) Process Knowledge of what meetings are required to ensure production stability Ability to take notes in meetings Ability to prepare for meetings Ability to participate in production meetings SHEQ Knowledge of the purpose of SHEQ meetings Ability to prepare for and participate in SHEQ meetings Notional Hours 13 TF202.10 Improving the effectiveness of meetings

13. 13 Commissioned by PAMSA and German Technical Co-Operation National Certificate in Paper & Pulp Manufacturing NQF Level 2 Understand the implications of clear communication and transparency as built into the bill of rights Understand the spirit of the labour relations act regarding communication and transparency Be able to explain how the policies and procedures of the company promote effective workplace communication TF202.11 Understanding procedures that promote communication Understand what communication structures and forums exist within the company to promote communication Understand how the disciplinary and grievance procedures work and how they support workplace communication Critical Cross-field Outcomes Identify and solve problems Work effectively with others Communicate effectively Organise and manage myself and my activities Collect, analyse, organise and critically evaluate information Use science and technology effectively and critically Demonstrate an understanding of the world as a set of related systems Use mathematics Learner and societal development US:12461Communicate at work

14. 14 Commissioned by PAMSA and German Technical Co-Operation National Certificate in Paper & Pulp Manufacturing NQF Level 2 Topic Specification Learning Outcomes On completion of this topic the learner will be able to: Demonstrate understanding of the spirit of legislation and rules regarding transparency and openness Demonstrate an understanding of all the communication structures that exist in the workplace Demonstrate understanding of the content, purpose and application of disciplinary and grievance procedures Explain how the structures and procedures contributes towards the building of positive workplace relationships Assignment Description W HA T W HY HOW An individual and group exercise of studying and participating in the various company communication structures, policies and procedures To ensure that the learners can relate the purpose and aim of the relevant policies and procedures to the improvement of workplace relationships that will lead to improved process stability Individually study the relevant laws, policies, procedures and agreements Individually study the minutes of workplace communication forum meetings Jointly develop a basic checklist for the effective application of the relevant policies, procedures and structures Individually participate in the structures and processes as observers Jointly discuss and recommend improvements Assessment Criteria : (The assessor will observe and confirm) Process Ability to relate the HR policies to productivity and process efficiency Notional Hours 7 TF202.11 Understanding procedures that promote communication