1. Indicators of Progress: Objective and Subjective Indicators Constructing Indicators of Progress/Well-being with Citizens/Communities Council of Europe- July 2008 Susan Brutschy, Applied Survey Research

2. 2 Applied Survey Research  Non-profit social research firm in California with over 25 years of experience.  ASR conducts:  Community indicator projects  Health assessments  Children’s reports  Homeless census and surveys  Program evaluations  Strategic planning processes

3. 3 Santa Cruz County Community Assessment Project

4. 4 4 Community Indicator Projects

5. 5 Agenda  Applied Survey Research (ASR’s ) Community Indicator Cycle  Working with communities to choose outcomes and indicators of progress  Criteria for Choosing Indicators  Blending Objective and Subjective Indicators  A Review of other Methods: Mark Friedman, JCCI, Redefining Progress, and Dr. Joe Sirgy

6. 6 Community Indicator Process Step 1 Form a Steering Committee Establish Broad- based Community Involvement Create Working Committees Create an Outcomes Framework / Reach Consensus on Outcomes & Indicators Collect Secondary Data Conduct Community Surveys Analyze Results Publish and Promote the Report Develop Community Goals and Benchmarks Update the Report Regularly and Sustain Your Project Encourage Community Action Step 2 Step 7 Step 6 Step 5 Step 4 Step 3 Step 10 Step 9 Step 8

7. 7 Commitment to a Results Framework In Your Community! Turning the Curve

8. 8 ASR and RBA in Community Action RBA Step 1: Select a community goal RBA Step 2: How are we doing on the most important indicators? RBA Step 3:Who has a part to play in doing better? Who is missing from the table? RBA Step 4: What works to do better? Low cost and no-cost solutions? RBA Step 5: What are we going to do? (Do something!) RBA Step 6: Now…how are we doing? (Measure progress)

9. 9 ASR: Criteria for Choosing Indicators 1. Indicators should be understandable to the general user and the public 2. Indicators should respond quickly and noticeably to change. 3. Indicators should be relevant for policy decisions 4. Indicators should be available annually.

10. 10 Asset Based Indicators  Strength based approach  Highlight assets in the community  Natural beauty  Youth resiliency  Supportive teachers  Adult mentors to youth  Families with extended support networks

11. 11 Secondary/ Administrative Data Collection  United States Census  Federal data sources  State and local government agencies  Health organizations  Libraries  Schools  On-line databases  The Internet

12. 12 Primary Data Collection  Telephone surveys (random digit dial of a representative sample).  Face to face surveys in communities, especially with low-income, people of color and native populations.

13. 13 Key Indicators: Objective and Subjective  The Economy: Median family income  Percentage of respondents indicating they are better off economically this year than last year.  Percent of respondents reporting spending ½ or more of their take-home pay on rent/housing costs.  Health: Health insurance coverage  Percent of respondents who needed health care and were unable to receive it.  Public Safety: Crime rate  Percent of respondents who reported concern about crime.  Percent of respondents who felt their child had a safe place to play.

14. 14 Mark Friedman Criteria for selecting indicators:  Communication Power: The indicator must be understandable to a broad and diverse audience.  Proxy Power: The indicator must say something of central importance about the result the community would like to achieve.  Data Power: Are the data reliable and consistent? Criteria for moving from data to action:  Specificity, Leverage, Values, and Reach

15. 15 Jacksonville Community Council Inc: JCCI Criteria for selecting indicators:  Validity  Availability and timeliness  Reliability and stability  Responsiveness  Understandability  Policy relevance  Representativeness

16. Redefining Progress  Relevant  Valid  Credible  Measurable  Consistent/reliable  Comparable  Understandable  Leading  Compelling  Interesting  Exciting  Engaging to the media  Accessible/affordable  Relate to the whole community  Reveal linkages  Balance resources with needs  Be creative and action oriented

17. 17 Redefining Progress: Subjective Indicators Measure Perceptions of the Community to Complement Objective/Secondary Data:  Internet Web Surveys  Scientific Survey Techniques  Focus Groups  Town Hall Meetings

18. 18 Joe Sirgy, “The Science of Community Indicators Research” (ISQOLS) Criteria for selecting indicators: 1. Face Validity 2. Policy Relevance 1. Source Credibility 2. Consistency and Reliability 3. Geographic Comparability 4. Comprehension and Excitement 5. Accessibility and Affordability

19. 19 Joe Sirgy, “The Science of Community Indicators Research” Validating Objective Indicators with Subjective Ones: 1. Ensure that the objective reality is not divorced from subjective experience 2. Provide data for indicators where there are no other sources 3. Collect information about people’s perceptions of their community and services 4. Allow policy makers to use both objective and subjective data for recommendations for change

20. 20 Joe Sirgy: Types of Survey Research 1. Door to Door Surveys 2. Telephone Surveys 3. Mail Surveys 4. E-mail/ Internet Surveys

21. 21 Summary  Outcomes Framework  Community driven indicators  Asset Based  Criteria for Selecting Indicators  Key Indicators  Secondary/Administrative Indicators  Primary/Subjective Indicators  Telephone Surveys  Face to Face Surveys  Focus Groups  Town Halls

22. Susan Brutschy, President susan@appliedsurveyresearch.org Applied Survey Research Watsonville Office P.O. Box 1927 Watsonville, CA 95077 (831) 728-1356 San Jose Office 991 West Hedding Street, Suite 102 San Jose, CA 95126 (408) 247-8319 Many of the reports referenced in this presentation can be downloaded at www.appliedsurveyresearch.orgwww.appliedsurveyresearch.org Questions and Discussion