1. Training & Instructional Design Web 2.0 and Social Networking Tools This material (Comp20_Unit8) was developed by Columbia University, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number 1U24OC000003.

2. Web 2.0 and Social Networking Tools Learning Objectives 2 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Discuss the strength and weaknesses of Social Learning as a training approach Select appropriate Social Media tools to support Social Learning and training List guidelines for using web conferencing applications Describe the characteristics of Web 2.0 tools that can be used in training Discuss mobile learning uses in training Students will be able to:

3. A Strategic View EHR Training 3 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools EHR Application Training – which button to press Meaningful Use and improving patient care More than HelpDesk Support

4. Other Learning Approaches to Training and Learning 4 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools FormalInformal

5. Blended Learning 5 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Classroom Introduction Lectures, readings Case-based problem solving Discussion Follow-up with online activities

6. Social Learning 6 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Phone call Walk to the next office Water cooler discussions Unstructured User-initiated Informal transfer of knowledgeNothing new (but technology) Most common form of learning in an organization

7. Social Learning Strengths 7 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Reduce training costs Anyone in organization can create and distribute learning materials Content is relevant and timely Faster response to needs and changes Staff prefer informal/on-the-job training

8. Social Learning Weakness 8 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools No central locationStandards and StructureResource qualityContent validationOrganizational alignment

9. A New Model for Learning Courtesy of Harold Jarche (2009). 9 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools

10. Dare2Share Example of Social Learning 10 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Augments existing formal training programsKnowledge sharingEnterprise YouTubeCulture of social learningSomeone’s job

11. Technologies to Support Social Learning in the Workplace 11 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Social media and Web 2.0 tools

12. American Society for Training and Development Report 12 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools The Rise of Social Media: Enhancing Collaboration and Productivity Across Generations Learn truly useful things Learn more in less time Get better work done Get more work done Social Media Benefit Index (SMBI)

13. Social Media Tools Descending Importance 13 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Virtual environments Social Bookmarking Microblogging - Twitter YouTube and Flickr Podcasts Blog Social networks (Facebook, LinkedIn) and Wikis Share workspaces

14. LCMS and Social Learning 14 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Social learning is a network of learners and impacts Learners are discrete individuals linked to RLO LCMS Course enrollment SCORM reusable learning objects (RLO) Assessment and tracking

15. What is Web 2.0? 15 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools User- generated content InteroperabilityCollaboration

16. Examples of Popular Web 2.0 Tools 16 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Ability to rate and review – Amazon Create your own content – how to, YouTube, eHow, instruction manuals Instant Q&A – Facebook, Twitter, Google Search

17. Wikis and Blogs and Shared Workspace 17 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Wikis – collaborative websites that enable users to add, edit, and share multimedia content using basic word-processor-style tools Blogs – a website, usually maintained by an individual where the content is displayed in reverse chronological order Shared Workspace – a web environment to share files that support other collaboration tools and communication.

18. Video – Podcasts and YouTube 18 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Production Tips Keep it short Crop tight Use a tripod Reduce background noise – audio and visual Good light

19. Web Conferencing 19 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Test early and test often Good network connection Various platform Browser plug-ins or special software Dedicated hardware vs. browser-based

20. Web Conferencing Tips 20 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Large, bold font6-8 lines per pagePlain backgrounds that contrast textAvoid complex animations or fast motionProvide objectives in advance

21. Web Conferencing Tips (Cont.) 21 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Check background room noiseMaximum session length 60 minutesLimit audience sizeCheck Time zonesPeriodically check with attendees on the other sitePlan how to close the session.

22. M-Learning (mobile learning) 22 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Definition: Learning or training on a portable device smaller than a laptop.

23. M-Learning Pros and Cons 23 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Advantages: Low-cost mass learning Contextual and exploratory learning Anytime, Anyplace Storage and delivery of documents Time-sensitive learning Micro-learning Challenges: Connectivity Battery life Screen size and key size Bandwidth File formats supported by a specific device Multiple standards, multiple screen sizes, multiple operating systems

24. Self-Directed Learning 24 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Learning Plans and Portfolios

25. Training – The Big Picture 25 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Continuing Medical EducationCertification and ComplianceClinical careJob task trainingHR training

26. Personal Development 26 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Employee and manager negotiateFormal trainingMentoringKnowledge sharing

27. Learning and Development 27 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Learning and development “now needs to concern itself as much with helping employees become dynamic, agile, self-directed, smart learners as with creating learning solutions for them. Smart learners develop trusted resources and networks; use the most appropriate tools; and have the right mix of skills to make effective use of these tools and resources.” –Jane Hart, Center for Learning and Performance Technologies

28. Web 2.0 and Social Networking Tools Summary 28 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools Expanding learning outside the classroom Web 2.0 tools – wikis, blogs, collaboration tools Web conferencing Mobile learning Personal Development

29. Web 2.0 and Social Networking Tools References References Hart, J. (2010). Learning and development. Retrieved on October 5th, 2010 from http://janehart.com/http://janehart.com/ Davidove, E., & Butler, R.(2010). The Business Case for Social Learning: Dealing with the “Capability Recession” at Lower Cost. Retrieved on October 5th, 2010 from: http://www.wrplatinum.com/Content.aspx?CID=7084.http://www.wrplatinum.com/Content.aspx?CID=7084 Greenberg, A., & Nilssen, A. (2007). Web Conferencing Expanding Role in Training. Retrieved on October 5th, 2010 from http://comnews.com/WhitePaper.../Conferencing/pdfs/Wainrighttraining.pdf.http://comnews.com/WhitePaper.../Conferencing/pdfs/Wainrighttraining.pdf Jarche, H. (2009). The Future of the Training Department. Retrieved on September 28th, 2010 from http://www.jarche.com/2009/10/the-future-of-the-training-department-2/ http://www.jarche.com/2009/10/the-future-of-the-training-department-2/ Jones, N. (2007). M-Learning Opportunities and Applications. Gartner Reports. Patel, L. (2010). The Rise of Social Media. American Society for Training & Development, p60. Retrieved on October 5th, 2010 from: http://store.astd.org/Default.aspx?tabid=167&ProductId=21295.http://store.astd.org/Default.aspx?tabid=167&ProductId=21295 Polley-Berte, M.(2010). Web Conferencing-Syberworks: Learn Anytime, Any Place. Retrieved on October 5th, 2010 from: http://www.syberworkds.com/articles/28-Web-Conferences-Training-Tips.htmhttp://www.syberworkds.com/articles/28-Web-Conferences-Training-Tips.htm Rozwell, C. (2009). Case Study: Cisco Creates a Social Learning Community. Gartner Reports. 2009 May 29.. Rozwell, C.(2010). Case Study: Microsoft Engages Employees and Creates a Self-Service Knowledge Repository. Gartner Reports. 2010 Feb 24. Sherman, B. (2010). The Social LMS. Chief Learning Officer, pp 32-35. Retrieved on October 5th, 2010 from: http://www.clomedia.com/features/2010/March/2875/index.php?pt=a&aid=2875&start=6949&page=3. http://www.clomedia.com/features/2010/March/2875/index.php?pt=a&aid=2875&start=6949&page=3 Image Slide 9: Courtesy of Harold Jarche (Creative Commons License) http://www.jarche.com/2009/10/the-future-of-the- training-department-2/http://www.jarche.com/2009/10/the-future-of-the- training-department-2/ 29 Health IT Workforce Curriculum Version 3.0/Spring 2012 Training & Instructional Design Web 2.0 and Social Networking Tools