1. Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 17-1 Operations Management Maintenance and Reliability Chapter 17

2. Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 17-2 Outline  GLOBAL COMPANY PROFILE: NASA  THE STRATEGIC IMPORTANCE OF MAINTENANCE AND RELIABILITY  RELIABILITY  Improving Individual Components  Providing Redundancy  MAINTENANCE  Implementing Preventive Maintenance  Increasing Repair Capability  TOTAL PRODUCTIVE MAINTENANCE  TECHNIQUES FOR ESTABLISHING MAINTENANCE POLICIES

3. Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 17-3 Learning Objectives When you complete this chapter, you should be able to : Identify or Define :  Maintenance  Mean time between failures  Redundancy  Preventive maintenance  Breakdown maintenance  Infant mortality

4. Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 17-4 Learning Objectives - continued When you complete this chapter, you should be able to : Describe or Explain:  How to measure system reliability  How to improve maintenance  How to evaluate maintenance performance