1. Effective Management Award Dace Aizstrauta State Chancellery Policy Coordination Department consultant dace.aizstrauta@mk.gov.lv

2. The Award Established by Latvian Employers Confederation in 2005 2007 in cooperation with the State Chancellery 3 categories: –Private enterprises –Municipalities –State institutions

3. Applicants Private companies (10) State institutions (13) Local municipalities (5)

4. Criteria 1.Description of organizational management 2.Introduction of the service a.Connectedness with strategy, mission, etc. b.Communication strategy, availability of information, involving citizens/customers into the service development process c.Quality, risk and finance management systems – improving service quality 3.The results a.Description (indicators, analysis) b.Innovative approach c.Organizational benefits/change

5. Top 3 State institutions –The State Social Insurance Agency –Road Traffic Safety Directorate –Latvian Blood Center & The Treasury Local municipalities –Jēkabpils –Valmiera –Liepāja

6. The State Social Insurance Agency Cooperation with private sector to improve service quality –Cash payments replaced by transfers –Function delegation to private sector To increase efficiency by optimizing the organizational processes in cooperation with partners Results –savings and economy (~650 000 eur monthly) –Increased service quality –Decreased the amount of work for serving clients directly –Organizational benefits – trust in themselves, courage to involve in similar projects in the future

7. Road Traffic Safety Directorate Development of vehicle and drivers registry To provide high quality registry with broad usability options Results –Client satisfaction –Easy and accessible services that meet clients needs –Precise data – many users and wide analysis options –Increased road safety

8. Latvian Blood Center Information campaigns to popularize donor movement To promote donor movement development in Latvia thus helping those in need of blood transfusion Results: –Increased number of first time donors –Increased number of donors –Simplified procedures –Client satisfaction

9. The Treasury Management system and card payments To provide qualitative services using modern technologies aiming at effective resource management and client satisfaction Results: –Savings and economy (~ 80 000 Eur/year) –Simplified budget monitoring –Simplified and faster process for client –(no complaints received on this service)

10. Thank you!