1. “Performance Measures – A Dialogue” INTRODUCTIONS Presenters Larry Dendy – Pitt Community College Ladelle Harmon – McDowell Community College Bill Lefevers – Western Piedmont Community College Bill Schneider – NCCCS Research and Performance Management Dave White – Asheville-Buncombe Technical Community College

2. “Performance Measures – A Dialogue” PURPOSE - Solicit input from CCPRO membership - Summarize “sense of membership” - Establish/maintain on-going dialogue (involve membership) - Advise/influence senior leadership via president’s group

3. “Performance Measures – A Dialogue” TOPICS - External Factors - Where Have We Been? - Where Are We Going? - Questions & Answers

4. “Performance Measures – A Dialogue” External Factors - Federal Studies – “Spellings Report” - SACS– “Core Requirements & Comprehensive Standards” - State Standards – “Critical Success Factors” - Leadership Thoughts – “Facing Brutal Facts” - Best Practices - “Core Indicators of Effectiveness for Community Colleges”

5. “Performance Measures – A Dialogue” External Factors - Federal Studies – “Spellings Report” - SACS– “Core Requirements & Comprehensive Standards” - State Standards – “Critical Success Factors” - Leadership Thoughts – “Facing Brutal Facts” - Best Practices - “Core Indicators of Effectiveness for Community Colleges”

6. “Performance Measures – A Dialogue” Spellings Report – A Test of Leadership (2006) Access - Expand participation and success Cost and Affordability – 1) Cost-cutting & productivity (performance benchmarks) 2) Lower per-student costs by reducing barriers for transfer students Financial Aid - Restructure current federal financial aid system. Learning - Improve educational quality Transparency and Accountability - 1) Promote more transparency; 2) Improved accountability – student achievement measured on a “value-added” basis. Innovation - Embrace a culture of continuous innovation and quality improvement.

7. “Performance Measures – A Dialogue” External Factors - Federal Studies – “Spellings Report” - SACS– “Core Requirements & Comprehensive Standards” - State Standards – “Critical Success Factors” - Leadership Thoughts – “Facing Brutal Facts” - Best Practices - “Core Indicators of Effectiveness for Community Colleges”

8. “Performance Measures – A Dialogue” SACS – Under Pressure & the Gatekeeper of Federal Funding CR 2.5. – The institution engages in ongoing, integrated, and institution-wide research-based planning and evaluation processes that incorporate a systematic review of programs and services that (a) results in continuing improvement and (b) demonstrates that the institution is effectively accomplishing its mission. CS 3.3.1. - The institution identifies expected outcomes for its educational programs and its administrative and educational support services; assesses whether it achieves these outcomes; and provides evidence of improvement based on analysis of those results. CS 3.5.1. - The institution identifies college-level competencies within the general education core and provides evidence that graduates have attained those competencies. CS 3.7.3. - The institution provides evidence of ongoing professional development of faculty as teachers, scholars, and practitioners.

9. “Performance Measures – A Dialogue” External Factors - Federal Studies – “Spellings Report” - SACS– “Core Requirements & Comprehensive Standards” - State Standards – “Critical Success Factors” - Leadership Thoughts – “Facing Brutal Facts” - Best Practices - “Core Indicators of Effectiveness for Community Colleges”

10. “Performance Measures – A Dialogue” Core Indicators of Student Success - 12 performance measures adopted in February 1999 - 2007 modifications reduced to 8 Measure A: Progress of Basic Skills Students Measure B: Passing Rates on Licensure and Certification Examinations Measure C: Performance of College Transfer Students Measure D: Passing Rates of Students in Developmental Courses Measure E: Success Rate of Developmental in Subsequent College-Level Courses Measure F: Satisfaction of Program Completers and Non-Completers Measure G: Curriculum Student Retention, Graduation and Transfer Measure H: Client Satisfaction with Customized Training

11. “Performance Measures – A Dialogue” External Factors - Federal Studies – “Spellings Report” - SACS– “Core Requirements & Comprehensive Standards” - State Standards – “Critical Success Factors” - Leadership Thoughts – “Facing Brutal Facts” - Best Practices - “Core Indicators of Effectiveness for Community Colleges”

12. “Performance Measures – A Dialogue” “Facing Brutal Facts” (NCCCS President Scott Ralls – 2008) Emerging “Nontraditional” Student & the Vanishing African American Male Completion Rates & Costs of Remediation North Carolina’s Looming Work Force Shortage, the Emerging Role of Immigrants, and the Consequences of Low College-Going Rates Balancing Rising Enrollments, Lagging Faculty Salaries, and Inadequate Equipment Funds with Expanding Needs for Graduates

13. “Performance Measures – A Dialogue” External Factors - Federal Studies – “Spellings Report” - SACS– “Core Requirements & Comprehensive Standards” - State Standards – “Critical Success Factors” - Best Practices - “Core Indicators of Effectiveness for Community Colleges”

14. “Performance Measures – A Dialogue” Core Indicators of Effectiveness for Community Colleges MISSION: STUDENT PROGRESS Core Indicator 1: Student Goal Attainment Core Indicator 2: Persistence Core Indicator 3: Graduation Rates Core Indicator 4: Student Satisfaction

15. “Performance Measures – A Dialogue” Core Indicators of Effectiveness for Community Colleges MISSION: GENERAL EDUCATION Core Indicator 5: Success in Subsequent and Related Course Work Core Indicator 6: Program Learning Outcomes and Mastery of Discipline Core Indicator 7: Demonstration of General Education Competencies

16. “Performance Measures – A Dialogue” Core Indicators of Effectiveness for Community Colleges MISSION: OUTREACH Core Indicator 8: Regional Market Penetration Rates Core Indicator 9: Responsiveness to Community Needs MISSION: WORKFORCE DEVELOPMENT Core Indicator 10: Placement Rates Core Indicator 11: Licensure and Certification Pass Rates Core Indicator 12: Employer Satisfaction with Graduates Core Indicator 13: Client Satisfaction with Programs and Services

17. “Performance Measures – A Dialogue” Core Indicators of Effectiveness for Community Colleges MISSION: CONTRIBUTION TO THE PUBLIC GOOD Core Indicator 14: Value Added to the Community MISSION: TRANSFER PREPARATION Core Indicator 15: Transfer Rates Core Indicator 16: Performance after Transfer

18. “Performance Measures – A Dialogue” Where Have We Been? - CCPRO performance measures committee activities - Survey of the literature summary - Membership survey results summary

19. “Performance Measures – A Dialogue” Where Are We Going? - CCPRO performance measures committee future activities - Share your thoughts – - Share your time – who is interested in working with the committee - Getting the word out to the membership so we can prepare

20. “Performance Measures – A Dialogue” Questions & Answers Thank You