1. Reckon 2010 Conference By Catie Cotcher

2. Welcome to Conference 2010 Changes in 2009 –NZ Company operations –Technical Support Where are we now, where are we going –Market Share –NZ Focus 2010 –The Product / QuickBooks Online Conference 2010 key objectives

3. Changes in 2009 – NZ Company Operations Changes to staffing, focus to sales/marketing Kerry leaving, what this has meant Retail focus Marketing expenditure

4. Changes in 2009 – Technical Support Technical Support moved to India Feedback for client satisfaction Background of the support staff Issues that have been raised AC and PSG Technical Support to AU Team

5. Where are we now, Where are we going…. A decade of discovery…. Now the future of opportunity!!

6. Market Share Increased growth month on month from previous year Figures for this year have seen continual growth 2010 to see market share grow further

7. Focus 2010 Subscription offering QuickBooks Online QuickBooks Enterprise Adding value to the software solution

8. The Product – Desktop version Continual development of QuickBooks 2010 – improved features a must have for 2011 release GST – changes to GST, this is important!! Release 17 th May

9. QuickBooks Online Major focus for New Zealand Over 2000 customers – Australasia Continual monitoring Case Study ‘Official’ End User Release - July

10. Conference 2010 Objectives Decade of Discovery, Future of Opportunity…together Building an AC Community Developing AC Inner Circle Developing AC Mentors

11. Thank you