1. Management, Motivation and Leadership
Bringing Business to Life

2. Management
Planning
Organizing
Leading
Controlling

3. Hierarchy Top Management Middle Management First-line Management
Vision, priorities, time, money
CEO, President, Vice President
Middle Management
Coordination teams and special projects
Director, division head, branch manager
First-line Management
Train, motivate, evaluate
Supervisor, foreman, section leader

4. Skills Technical Skills Human Skills Conceptual Skills
Specific functional area or department
Human Skills
Work with different types of people and relationships
Conceptual Skills
Grasp The big picture

5. Motavation Maslows Hierarchy Job Enrichment
Physiological, Safety, Social, Esteem, Self actualization
Job Enrichment
Skill variety: workers can use a range of different skills
Task identity: complete tasks with clean beginnings and endings
Autonomy: have freedom and authority regarding their jobs
Feedback receive clear frequent information about performance

6. Motivation Expectancy theory Equity Theory
Relationship among individual effort, individual performance and individual reward
Effort > Performance > Reward
Equity Theory
Proposed that perceptions of fairness directly affect workers motivation

7. Planning Strategic Tactical Operational Contingency
TOP, Long term planning for vision
Tactical
Middle, Short term of strategic planning
Operational
First line managers, short term for daily, weekly and monthly operations
Contingency
Planning for unexpected events

8. Planning
Mission
SWOT
Goals
strategies
Implementing strategies
Results

9. Positions Centralizations – small number of people Departmentalization
Functional, product, customer, geographical, process
Line Organizations
Thow who are bosses and bosses of those below them
Matrix Organizations
Flexiblitlt to matrix organization

10. Leadership Autocratic Leaders Democratic Leaders Free-rein Leaders
Hoard decision making power for themselves and they typically issue orders withouth consulting their followers
Democratic Leaders
Share power with follower
Free-rein Leaders
Set objects for their followers but give them freedome,

11. Controlling Establish clear performance standards
Measure actual performance against standards
Take corrective action if nexessary