1. My Backup DBA - Oracle Configuration Manager on My Oracle Support April Sims OCP 8i 9i 10g Southern Utah University

2. select@ioug.org Contributing Editor

3. New Book Just Released

4. Personal Experience with My Oracle Support Lone DBA at a University of 8,000 students 110 Targets in Grid Control All Targets have Configurations in My Oracle Support Used Configurations since Alpha and Beta Release Consider My Oracle Support …My Backup DBA as well as a Disaster Site Document Repository

5. Oracle Configuration Manager Manage automatic uploads to MOS Viewable with same CSI number Contains details about hardware, software, databases and application servers GUI interface along with configurations provide a personalized visit to MOS New Mass Deployment Utility for OCM deployment

6. OCM Mass Deployment Utility Version 3.2+ Found on the MOS collector tab – Configuration Manager Repeater and Mass Deployment Tools Find the OCM Companion Distribution Guide. Edit csv template file to enter all servers Executed on a single node with ssh access to entries in template

7. OCM Install in Oracle Universal Installer

8. RDA, Service Requests Oracle Support Engineers use uploaded configuration May still ask for an RDA output Recommendation: Customize your RDAs to eliminate sensitive information

9. 11g Diagnosability Framework Support Workbench in OEM dashboard Automatic Diagnostic Repository Utility – adrci Package, upload problems or incidents Integrated with OCM for the uploads

10. Use OCM Securely Use disconnected mode with Oracle Support Hub Manual upload of a single node Mask IP, MAC addresses, Schema usernames Request deletion of configuration information

11. GC 10g- Single EM Harvester instead of OCM collectors Collecting and uploading configuration data to My Oracle Support White paper – MOS Doc ID 848962.1 Requires OMS 10.2.0.5, connected mode Only need to install OCM in the OMS home, not all of the targets. No database PL/SQL install required Will work with older agents Supported configurations – Hosts, ORACLE_HOMEs, Database, OAS

12. Patching Issues Facing DBAs Patch Conflicts – Rollbacks –No advance notification there is a Conflict Troubleshooting Patch Application Failure –Hours needed to resolve a failure CPU’s and PSU’s – conflicting – What to install when ? Recommended Patches –Am I the first person to deploy this patch ? Merge Requests –Am I the first person to request this Merge? Documenting – Many ad-hoc vehicles to document install patches Based on polling DBAs on Oracle-L

13. Issues with Conflicts and Rollbacks Without My Oracle Support Download patch then… Install….if conflict then… Check if any key patches rolled back…if rolled then…. Merge request…..then Wait….might be too late for this CPU, narrow window….maybe next quarter! With My Oracle Support Patch Plan Auto checks prerequisites Checks Conflicts before downloading Request Merge before downloading Check Recommendations Deployment Plan Available

14. MOS V3.2 Addressing DBAs Needs No download or install needed Merge request may already be available if previously requested….not having to download would save bandwidth, time and wasted effort just to test for conflict. No download or install, merge request might already be available, one click request, no SR. Patch plan=Maintenance window

15. Troubleshooting Patch Application Failure No configurations Uploaded to Oracle Most nodes have unique patch history due to hardware rotations Usually requires a Service Request Completely manual process May take weeks to resolve Oracle Configuration Manager and My Oracle Support Fewer Patch Install Attempts Less Failures Less Time Wasted Less stumbling blocks to getting the patch process completed

16. Recommended Patches No configurations Uploaded to Oracle Manual Process No patch plans available Time Consuming Patches are not diligently applied on a timely basis due to time and effort Community and Oracle Recommended Patches Community Reviews - Customers Experience Download Statistics - Is it considered important? Upgrade Companion - Recommendations Listed Tested as a single unit - Targeted Configurations – Business Suite, Database, OAS

17. Bugs fixed by this patchSee download trends and community feedback SUU expects to save at least 50% of the time spent reviewing and deploying patches from 4 hours/week to <2. Moving to more secure model of patching consistently on a quarterly basis.

18. Documenting Versions and Patches No Configurations Uploaded to Oracle opatch ls inventory –detail | grep patchno Spreadsheet on a single desktop Perhaps uploaded to IT Wiki or Intranet Possibly no documentation Oracle Configuration Manager and My Oracle Support Patch Plans will contain all current information Configurations will also contain version information Requires a collector install then auto uploaded on a daily basis Not dependable yet

19. PSUs vs. CPUs Oracle Recommendations Apply PSUs from now on (since DB Version 10.2.0.4) Both CPU & PSU Released Quarterly PSUs include CPUs PSUs are a Superset of CPUs Might need merge patch if migrating from a CPU Don’t revert back to CPU once on PSU – this can be a insurmountable technical obstacle. http://blogs.oracle.com/gridautomation/

20. OMS GC 11g Differences GUI Flash-based GC Integrated with My Oracle Support Requires WebLogic Install

21. OMS 11g - Still not officially available

22. Note the Upgrade Option

23. Kept with defaults

24. Recommended or Required? Halts process if not installed. Partitioning License included with GC, no extra cost

25. Take a snapshot of this screen for port assignment

26. First Time OEM GC Login

27. MOS tab on OMS11g GC console

28. Different than normal MOS login – missing favorites?? Not sure why? Once supported I will enter an SR. Maybe the functionality just isn’t there yet.

29. Nice red tag for remainder of session

30. Agent Clone GUI Interface

31. Questions?? Leave Business Card – put question or interest on back. Linked In Twitter http://www.twitter.com/aprilcsims BLOG http://aprilcsims.wordpress.comhttp://aprilcsims.wordpress.com sims@suu.edu Presentation will be uploaded to BLOG