1. LOGO Chapter 7 Technology with information and knowledge management

2. Contents From data to knowledge 1 2 3 4 Types of knowledge 5 4 Definition of Knowledge Management Process of knowledge management Types of Information technology and Knowledge management 6 The benefits of IT in knowledge management

3. From data to knowledge  Data is a fact that is recorded without any interpretation. The purpose is to either investigate or crosscheck whether there are any problems or happenings at work. Recording data is considered basic work that must be accomplished.

4. From data to knowledge  Information is the data that is filtered, analyzed or synthesized in order to make information applicable. The recorded data is transformed to make it easier to understand. Information management results from transforming information systematically and continually to achieve the qualified information we need.

5.  There are 5 steps of transforming information: 1. entering input 2. processing data 3. storing 4. Displaying output 5. communicating information

6. From data to knowledge  Knowledge is what is accumulated from practice, experience, phenomenon perceived through hearing and listing and insight from everyday life or natural knowledge. It can also be obtained from learning, researching and studying in each academic field.  Wisdom is knowledge that is applied or adapted to create values or great benefits.

8. Types of knowledge 1. Tacit knowled ge Knowledge 2. Explicit knowled ge

9. 1. Tacit Knowledge : is personal knowledge learned from experience, belief or creative ideas at work such as transfer of knowledge and thoughts through observation, conversation, training and etc.

10. 2. Explicit Knowledge: is recorded knowledge used in various kinds of media such as publications, office documents, e-mails, websites and intranets etc. This kind of knowledge is expressed by using symbolic systems so that it is easily communicated and transmitted.

12. Knowledge management is the systematic management focusing on work development together with mutual learning of people in an organization to create values as well as new knowledge. Everybody in an organization can get access to knowledge and develop themselves to be specialists. This also facilitates effective working which leads to competition in an organization. Definition of Knowledge Management

14. 1. Specification of Knowledge Desired 2. Knowledge Creation or Knowledge Acquisition 3. Refining or Classifying Systematic Knowledge Saving 4. Knowledge Utilization 5. Knowledge Sharing and Exchange Process of knowledge management

15. 6. Knowledge Application 7. Knowledge Codification & Knowledge Measurement 8. Recognition and Rewards 9. Knowledge Distribution Available from: http://www.qa.kmutnb.ac.th/qa_news/2548/QANEWS 109_25481201.pdf Process of knowledge management

17. Types of Information technology and Knowledge management  Information technology for knowledge accumulation and management  Information technology for knowledge creation  Information technology for knowledge access such as…  Information technology for knowledge application  Information technology to support tacit knowledge management  Information technology for knowledge processing

18. Types of Information technology and Knowledge management

20. The benefits of IT in knowledge management  To protect knowledge loss.  To increase decision efficiency.  To enable personal adaptation and flexibility  To provide advantages in competition  To enable the organization to gain benefits from present intellectual property.  To improve products.  To bring in satisfaction, increase sales volume and earn income.  To increase competitive ability through mutual learning.