2. Prepared by: Dr. Fathy Abdulmoniem & Dr. Mohammad Asiri Translated by Mr. Mohammed AlQadi Tech. support Mr. Faisal Ba Salah Quality Management System Transferring hopes to real

3. Who are we ? Jeddah College of Technology is Part of the Technical and Vocational Training Corporation.

4. Who are we ? Jeddah College of Technology 421 Instructor 21 Workshops 11 Drawing rooms 19 Comp. lab. 59 Class rooms 4202 Trainees 11 Dept. 3329 H / W + Library + 14 Assistant committees & Administrations

5. have we implemented the Quality management Quality managementSystem? WhyWhen How

6. Trainee Interactive Relationships Relationships Trainees Computer Center Gen. Studies English Lang. Workshops Academic Advisers Instructors Exams Results Coop. training Library Community service Student complaints Guidance and Counseling Activities Student Funds Student Affairs

7. The problem is How to supply 3329 T H / W & All other services available 4202 Trainees All the time with consistent high quality standard

8. the college began implementing In 1999 the college began implementing The quality management system In 2001 The college awarded ISO 9002 – 94 From the Canadian Quality Management Institute. When ?

9. Skills+Science+Concepts Trainee Assistant Engineer =Provided Services Customer + COLLEGE OF TECHNOLOGY Training&Guidance and Counseling

10. Customer Satisfaction Trainee Needs Requirements Expectations Are Monitored ● Opinion Forums ● Academic Advisor ●Complaints ●Staff members Trainee Satisfaction is in the Focus Corrective, preventive and improvement actions are taken actions are taken

11. All Documents DocumentsAll Reviewed Updated Approved Provided through through the intranet the intranet Hard copies at at points of use points of use Control of Documents FormsForms proceduresprocedures

12. All Training Dept. Trainees Affairs Quality Department Improvement Center Identification Storage ProtectionRetrieval Control of Records Retention time Disposition time Guidance This System Applies to all Administrations and Committees

13. Corrective & Preventive Actions Any Trainee and/ or Staff member can initiate Corrective Preventive Actions Actions Determining The cases Evaluating the need for actions need for actions Determining & Implementing Actions needed Studied Recorded

14. Quality System Internal Audits Management Review Review Internal Audit Report Nonconforming points + Required corrective and preventive Required corrective and preventiveActions implemented maintained Internal Audits con IMPROVEMENT Include All processes the quality system effectiveness

15. Percentage of conformity at the different training dept. Results of last internal audit

16. Results of Audits Results of Audits % of conformity Preventive & Corrective ActionsPreventive & Corrective Actions Follow-up actions.Follow-up actions. Recommendations For Improvement. For Improvement. INPUT ManagementReview= College Board Improvements in quality management system Implementation of Improvement Recommendations Providing resources needed Management Review

17. Quality administration