1. Working With Peers Module 2 outreach 101 communication skills diversity and cultural responsiveness confidentiality

2. Outreach 101 Meet people where they are at Meet people where they are at Maintain a non-judgmental attitude Maintain a non-judgmental attitude Listening is more important than talking Listening is more important than talking Allow time to develop a relationship based on trust Allow time to develop a relationship based on trust Reaffirm & stroke all successes (large and small) Reaffirm & stroke all successes (large and small) Be respectful of other people's confidentiality, and attuned to their boundaries Be respectful of other people's confidentiality, and attuned to their boundaries Adapt your communication style to each individual Adapt your communication style to each individual Remember: you are an advocate, not the answer Remember: you are an advocate, not the answer Don't guilt trip people, they are the experts as far as their lives are concerned Don't guilt trip people, they are the experts as far as their lives are concerned Consistency is extremely important; if you say you're going to be somewhere, then you need to be there Consistency is extremely important; if you say you're going to be somewhere, then you need to be there Help be a bridge to self sufficiency Help be a bridge to self sufficiency Don't pressure people Don't pressure people

3. Personal Safety In our experience doing outreach, most people are really cool. There are always exceptions though, so you always want to be careful. In our experience doing outreach, most people are really cool. There are always exceptions though, so you always want to be careful. Always be aware of your surroundings. Always be aware of your surroundings. Trust your instincts. Trust your instincts. If you feel unsafe somewhere, LEAVE. If you feel unsafe somewhere, LEAVE. Take a friend along. Take a friend along.

4. Communication Skills Active listening: this is a technique that engages the participant through the use of words, actions and manners. the whole point is to listen, and make sure the other person knows your listening. Active listening: this is a technique that engages the participant through the use of words, actions and manners. the whole point is to listen, and make sure the other person knows your listening. Open ended questions: these are questions that don't have a yes or no answer. questions that begin with "how", "why" and "what" can help the participant share more information. Open ended questions: these are questions that don't have a yes or no answer. questions that begin with "how", "why" and "what" can help the participant share more information. Parroting (repeating): this is when you repeat what the person says to you while you're talking with them. this let's them know that you are paying attention to them, and it helps you to understand what they are talking about. Parroting (repeating): this is when you repeat what the person says to you while you're talking with them. this let's them know that you are paying attention to them, and it helps you to understand what they are talking about.

5. Communication Skills Paraphrasing: similar to parroting, but you repeat things in your own words. this is a good way to clarify what the participant is trying to say, and helps you build a relationship with the person. Paraphrasing: similar to parroting, but you repeat things in your own words. this is a good way to clarify what the participant is trying to say, and helps you build a relationship with the person. Reflecting: this technique expands on a statement the participant has made and offers an exploration of feelings or thoughts. Include statements like "i think what you're saying is....”; this can help the person you are talking to explore their feelings, values and motivations. Reflecting: this technique expands on a statement the participant has made and offers an exploration of feelings or thoughts. Include statements like "i think what you're saying is....”; this can help the person you are talking to explore their feelings, values and motivations. Curiosity: expressing interest in what someone has to say helps build a relationship. Curiosity: expressing interest in what someone has to say helps build a relationship. Reframing: this is when you offer another way of looking at things, something positive and constructive. This is really helpful in helping people stay motivated. Reframing: this is when you offer another way of looking at things, something positive and constructive. This is really helpful in helping people stay motivated.

6. Diversity & Cultural Responsiveness Culture: a groups learned design for living. it's a way of looking at the world, other people, goals, meanings of life, and what is right or wrong. Remember: everyone has different ways of looking at the world. Culture: a groups learned design for living. it's a way of looking at the world, other people, goals, meanings of life, and what is right or wrong. Remember: everyone has different ways of looking at the world. Oppression: the systematic and pervasive mistreatment of people, on the basis of belonging to certain groups. it can come from individuals, institutions, or be internalized. Oppression: the systematic and pervasive mistreatment of people, on the basis of belonging to certain groups. it can come from individuals, institutions, or be internalized. Privilege: an advantage based on membership in a certain group. Privilege: an advantage based on membership in a certain group.

7. Confidentiality Anything someone tells you is privileged. it's between you and them, so don't be a gossip. Anything someone tells you is privileged. it's between you and them, so don't be a gossip. This information is protected by law (HIPAA). This information is protected by law (HIPAA). We are compelled to treat the people who come to us with trust, respect, and to protect the confidentiality of any information provided by or about them. We are compelled to treat the people who come to us with trust, respect, and to protect the confidentiality of any information provided by or about them.