1. Resident Relocation KMG Prestige Karen Mead, Vice President James Breidenstein, Business Development O’Brien Construction Terry Bailey

2. Ownership Meeting Resident Relocation

3.  Review Types of Funding:  Example:  NSP  HOME  MSHDA  What programs are involved that would dictate the resident criteria  How will it affect the status of current residents  Review the development budgets  Relocation of Residents  Marketing  Understanding the timelines as it relates to funding. The Process

4. Resident Relocation Ownership, Construction & Management Teams Meeting

5.  Review the scope of Service  Provide overview of current occupancy status by building/unit  Discuss  Construction plan, which plan has the least impact on residents  Possible road blocks for construction team  Identify buildings with shared utility service  Access to the property by contractors and subs  Parking availability for contractors The Process

6. Entrance

7.  Address Resident Relocation/Expectations  Three types of relocation requirements:  Relocating offsite  Relocating to new unit  In-place rehab  Gantt Chart  Determine what building/residents will be affected  Create a chart for the relocation plan The Process

8. Resident Relocation Staffing Your Property

9.  Determined by scope of service and current occupancy  Sample based on our example:  Manager  Assistant Manager  Maintenance Supervisor  Two maintenance Techs  Compliance Support  Leasing Staff  Three  Marketing Specialist for lease up  Outsourced Staffing

10.  Create an organization chart of duties  Training of Staff  Cross training  Manager, Assistant Manager, and Leasing → Compliance  Compliance Specialist → Leasing Staffing

11. Resident Relocation Resident Preparation

12.  Resident Meeting: Not Just One  Discuss project/progress updates  Address resident expectations  Enforce the importance of Resident comfort level during construction  Stress the Benefits for residents  Address any possible inconveniences  Temp Utility disruptions  Parking  Dirt/Dust  Review renovations and possible apartment configurations. Resident Preparation

14.  Overview of the process for:  What’s expected of the resident  Selecting an apartment  Time Frames  Packing  Moving  Support  Utility transfers  Address  Compliance Issues  Rental Rates Resident Preparation

15. Resident Relocation Construction

16.  Weekly meetings with construction supervisor  Address problems/complaints  Review progress  Address upcoming construction issues affecting residents  Notify residents of any issues asap  Address product selections  Construction Team  Maintenance Team  Attend monthly draw meetings  Address outstanding issues with construction team, ownership & agencies. Construction

17. Before After Construction

19. Resident Relocation Relocation

20.  Create relocation process  Schedule the move  Gather required paperwork  Update application  Update contact information  Acquire required compliance paperwork  Packing up the apartment  Packing materials  Support  Exterminations: Create a plan  Eliminate infestation relocation  Bed Bugs  Cockroaches  Rodents Relocation

21.  Negotiate Contracts  Moving Company  Exterminator  Moving Supplies  Trash Removal  Good time for residents to clean house. Provide a large dumpster for resident use. Old furniture, bedding etc. Relocation

22.  Resident Walk through. Make it an Event  Address the new, reinforce the old.  HVAC  New Appliances  Garbage disposal wrenches  Plunging the drains  Windows/Screens  Locking Systems  Parking  Introduction to new neighbors  Smoke Alarms  A welcome Home Gift Relocation

23. Resident Relocation Completion

24. Leave it better than you found it! The Building The Apartment The Curb Appeal Completion

25.  Celebration party for Residents, Staff and Contractors  Ribbon Cutting  Get some free press  Positive Resident Reviews Completion