1. CASE STUDY : HASANUDDIN UNIVERSITY-INDONESIA INDRIANTY SUDIRMAN, PRASTAWA BUDI, DWIA A TINA The APPLICATION of BALANCED SCORECARD in MANAGING HIGHER EDUCATION INSTITUTION

2. INTRODUCTION  High demand on HE Accountability to multi stakeholders.  Accountability means deployment of public resources in managing HE should be measured by the outcomes.  HEI needs a strategic management tool enables to link vision, mission, strategies to performances at all levels.  BSC meet the requirements.

3. N A BRIEF OVERVIEW OF HASANUDDIN UNIVERSITY Geographical location : Makassar, Eastern Part of Indonesia Number of faculty :15 Number of study program :109 Student body :32.000 Number of academic staff :1.900 Number of admin. staff :925

4. STRATEGY MAP OF HASANUDDIN UNIVERSITY INTERNAL PROCESS CUSTOMER FINANCIAL  Facilies & Infrastructure  Staff profesionalism  Policy, system & procedure  Org. structure  Academic Atmosphere  Good governance  Social responsibility  Teaching process  Research  Learning Quality  Graduate Competence  Learning accesibility  Mutual Benefit Funding  Government  Society  Grants LEARNING & GROWTH

5. STRATEGIC GOALS LAG INDICATOR LEAD INDICATOR TARGET STRATEGIC INITIATIVE FINANCE PERSPECTIVE CUSTOMER PERSPECTIVE PROCESS PERSPECTIVE LEARNING & GROWTH PERSPECTIVE PERSPECTIVESTRATEGY MAP FINANCE PERSPECTIVE CUSTOMER PERSPECTIVE PROCESS PERSPECTIVE LEARNING & GROWTH PERSPECTIVE STRATEGY MAPBALANCED SCORECARD ACTION PLAN BALANCED SCORECARD Source : Adaptation from Kaplan & Norton (1996)

6. STRATEGY HYPOTHESIS IN BSC CUSTOMER "Then the customers will be delighted..." FINANCE & BUSINESS "And we will keep & get more business..." STAFF DEVELOPMENT & IMPROVEMENT "If we have the right staff..." INTERNAL & BUSINESS PROCESSES "Doing the right things..."

7. LOGICAL HIERARCHY MODEL Learning & Growth Processes CustomersFinance PRIVATE SECTOR Source : Wisniewski & Olafsson, 2004

8. Processes Learning & Growth CustomersFinance PUBLIC SECTOR (A) Processes Learning & Growth CustomersFinance PUBLIC SECTOR (B) LOGICAL HIERARCHY MODEL Source : Wisniewski & Olafsson, 2004

9. TRENDWATCHING & SELF EVALUATION VISION, GOALS STRATEGY MISSION, BELIEF, BASIC VALUE STRATEGY Translated STRATEGIC GOALS FCIPLG PROGRAM C PBPP Formulated BUDGET CPBPP STRATEGIC INITIATIVE CIPLG Compiled F F F BSC : TRANSLATING STRATEGY INTO ACTION STRATEGY FORMULATION STRATEGY PLANNING PROGRAM COMPILATION BUDGETTING

10. THANK YOU