1. COMMUNICATING CHANGE

2.  Leadership Role  Shared Vision  Communication Tools  Employee Participation

3. Change Agent Dimensions of Change Strategy, Systems, Resources, Culture Strategic Plan Change Model Kotter’s Change Model

4. Vision To be the leader in the wireless industry - we have jobs because our high quality wireless communications are valued by our customers - customers are willing to pay for our wireless communications service, which they find reliable

5. Announcement Staff and Team Meetings Q & A Sessions Support EAP Options Relocation Expenses Severance Packages

6.  Oral Communication  Written Communication  Electronic Media

7.  Oral Communication  Written Communication  Electronic Media

8. Daily Conversations for Understanding Context of Vision Purpose of Vision Need of Vision Training to Review Performance

9.  Organization Success  Employee Satisfaction  Smooth Transition  New Insights or Ideas

10.  Connect  Career  Clarity  Convey  Congratulate  Contribute  Control  Collaborate  Credibility  Confidence

11.  Critical to Success  Meeting/Open Forum  Participation of All Stakeholders  Anonymous Questionnaires

12.  Leadership Role  Shared Vision  Communication Tools  Employee Involvement

13.  Cook, J. (2012). Verizon Wireless to close Bellevue call center, tells 850 workers they can relocate elsewhere. Retrieved from http://www.geekwire.com/2012/verizon-wireless-close-bellevue- call-center-lay-850-workers  Kotter, J.P. (1996). Leading Change. Boston, MA: Harvard Business School Press.  Leban, B., & Stone, R. (2008). Managing organizational change (2nd ed.). Hoboken, NJ: John Wiley & Sons.  Verizon Wireless. (2012). Your code of conduct. Retrieved from http://aboutus.verizonwireless.com/pdfs/Code_of_Conduct.pdf