1. CE Communicating Effectively E.S. Tunis and Associates Inc. March 23, 2015 @ UNICEF Offices, Geneva C Coaching for Performance I Induction LT Leading Teams

2. PROJECT OVERVIEW Learner Profile Diversity of employment scenarios; level of experience; broader pool of candidates Research Build learning inventory & map essential competencies The Challenge: How can we build meaningful learning experiences for our cluster coordinators and information managers that will maximize our return on investment in training and will result in improved individual and cluster performance? 1 Analyze Identify strengths, gaps and opportunities 2 Evidence to Support Decision Making Prioritize Discuss learning priorities and opportunities across the clusters; identify three to four areas of focus 3 Design Learning opportunities, competency assessment, learning paths, LMS integration, learning evaluation, learning impact 4 Strategic Considerations Sustainability Funding, integration, growth in reliance on SPB rosters Approach to Learning Balance between structured learning, social learning, on-the- job learning

3. WORKSHOP AGENDA Welcome and Introductions Learning Design Lab Leading Teams Learning Design Lab Coaching for Competency Development Learning Design Lab Induction Learning Design Lab Communicating Effectively BREAK Review and Validate

4. LEARNING DESIGN LAB: LEADING TEAMS LC Learning Context Describe the experiences, scenarios, failures and on-the- ground realities that you have faced associated with this competency. LD Learning Delivery What effective and/or innovative learning techniques can be used to ensure optimal learning success for this competency?

5. LEARNING DELIVERY

6. LEARNING DESIGN LAB: COACHING FOR COMPETENCY DEVELOPMENT The Coaching Client Who are the individuals within the CC and IM communities who can most benefit from coaching? The Cluster / AoR Benefit Where within the cluster system will coaching provide the greatest return on investment in terms of improved performance for CC and IM staff members? Scenario Development What specific scenarios will our coaches face? In what manner will they be able to interact with their coaching clients? How much time and effort can / should the coaching relationship occupy? Potential Barriers Are there any organizational barriers in place that may hinder the success of a more formal approach to coaching?

7. LEARNING DESIGN LAB: COMMUNICATING EFFECTIVELY LC Learning Context Describe the experiences, scenarios, failures and on-the- ground realities that you have faced associated with this competency. LD Learning Delivery What effective and/or innovative learning techniques can be used to ensure optimal learning success for this competency?

8. LEARNING DESIGN LAB: INDUCTION JiC Better to err on the side of too much rather than not enough information. JiT Information is organized according to what is most important for success at each stage of the induction experience. What is critical that the new hire learn at each stage of the induction experience?

9. CE Communicating Effectively C Coaching for Performance I Induction LT Leading Teams