1. Vision: A strong and capable civil society, cooperating and responsive to Cambodia’s development challenges KSSA/ICF Welcome ICT learning forum 27 February 2014 At KSSA/ICF Center

2. Social Media Pros and Cons ProsCons DemocratizationInformation Overload TransparencyTime consuming NetworkingPersonal Integrity

3. Channels

4. The Dos Be sincere, transparent and accountable Respect privacy Think twice before posting Credit your source Be a responsive monitor Make a disclaimer on misuse of shared materials and contents if necessary Code of conduct

5. The Don’ts Make sure you information has clear source and without threat to anyone/organization Respect your organizational vision, mission, policy NGOs are non-profit Neglect the page Code of conduct (cont.)

6. Communications Unit, Admin/HR, IT or Executive Director Role and Responsibility Think twice, publish one Respect and civility Transparency, Representation and Endorsement Present and Maintenance Capacity Building Confidential and Security Administrator

7. Send the right message to the right audience via the right channel Make your FB posts short and sweet Video should less than 90 seconds Use social media channel as a place for discussion Promote engagement

8. Strong password Keep updates (new materials, hot fixes, latest patches) Secure login Online Security

9. Hootsuite and Tweetdeck Klout and Peerindex Facebook Insights Google Analytics Measuring Twitter, blogs, Youtube, LinkedIn, Instagram, Pinterest Measuring social media