1. A centre of expertise in digital information managementwww.ukoln.ac.uk Brian Kelly UKOLN University of Bath Bath, UK UKOLN is supported by: This work is licensed under a Creative Commons Attribution 2.0 licence (but note caveat) Acceptable Use Policy Recording this talk, taking photos, discussing the content using Twitter, blogs, etc. is permitted providing distractions to others is minimised. Acceptable Use Policy Recording this talk, taking photos, discussing the content using Twitter, blogs, etc. is permitted providing distractions to others is minimised. http://iwmw.ukoln.ac.uk/iwmw2012/talks/newcomers/ Twitter: http://twitter.com/briankelly/ Email: b.kelly@ukoln.ac.uk Blog: http://ukwebfocus.wordpress.com/ Twitter: #iwmw12 #new IWMW 2012 New to the Sector? New to Web Management? New to IWMW?

2. A centre of expertise in digital information managementwww.ukoln.ac.uk About You Previous attendance: Newcomers66 (42%) 1 to 360 (38%) 4 or 513 (8%) 6 or more20 (12%) TOTAL159 (out of 170) 2 Mobile devices: iPhone/iPad: 106 (62%) Android: 27 (16%) Other: 8 (5%) Not known: 29 (17) TOTAL141 (out of 170) Likely to use Twitter: 87

3. A centre of expertise in digital information managementwww.ukoln.ac.uk Aims of Session This session aims to: Provide an opportunity to hear from an experienced Web manager about “what he wish he’d known when he started!” Explain what IWMW event is about to those who have not attended previous events Summarise the services provided by the ISC at UKOLN and by JISC of relevance to Web managers Speakers: Brian Kelly, Mike Nolan (Edge Hill University) and Amber Thomas (JISC) 3

4. A centre of expertise in digital information managementwww.ukoln.ac.uk About IWMW IWMW: Annual Institutional Web Management Workshop (IWMW) Started in July 1997 and is now in its 16 th year Travels around the UK – third time in Scotland 4

5. A centre of expertise in digital information managementwww.ukoln.ac.uk Photo from Times Online X

6. A centre of expertise in digital information managementwww.ukoln.ac.uk About IWMW IWMW: Annual Institutional Web Management Workshop (IWMW) Started in 1997 and now in its 16 th year Travels around the UK Aims: To keep web managers up-to-date with developments and best practices in order that institutions can exploit the Web to its full potential 6

7. A centre of expertise in digital information managementwww.ukoln.ac.uk IWMW How does it try to achieve its goal? Plenary talks which:  Provide shared context  Highlight key developments and practices  Stimulate the audience! 7

8. A centre of expertise in digital information managementwww.ukoln.ac.uk 8

9. IWMW How does it try to achieve its goal? Plenary talks which:  Provide shared context  Highlight key developments and practices  Stimulate the audience! Parallel workshop sessions which:  Provide opportunity for everyone to contribute  Allow delegates to chose preferred sessions (3 from 20 sessions at IWMW 2012 9

10. A centre of expertise in digital information managementwww.ukoln.ac.uk 10

11. A centre of expertise in digital information managementwww.ukoln.ac.uk IWMW How does it try to achieve its goal? Plenary talks which:  Provide shared context  Highlight key developments and practices  Stimulate the audience! Parallel workshop sessions which:  Provide opportunity for everyone to contribute  Allow delegates to chose (3 from 20 sessions) Social events which:  Provide opportunity to development one’s professional network 11

12. A centre of expertise in digital information managementwww.ukoln.ac.uk http://www.flickr.com/photos/milesbanbery/2695356356/

13. A centre of expertise in digital information managementwww.ukoln.ac.uk 13

14. A centre of expertise in digital information managementwww.ukoln.ac.uk Community of Practice Claire Gibbon on University of Bradford Web team blog. 14

15. A centre of expertise in digital information managementwww.ukoln.ac.uk Community of Practice A community of practice (CoP) is... a group of people who share a craft and/or a profession. The group can evolve naturally because of the members' common interest in a particular domain or area, or it can be created specifically with the goal of gaining knowledge related to their field. It is through the process of sharing information and experiences with the group that the members learn from each other, and have an opportunity to develop themselves personally and professionally. 15 Wikipedia

16. A centre of expertise in digital information managementwww.ukoln.ac.uk 16 Our strength is the community, not the expertise of individuals, the reputation of the institution, …

17. A centre of expertise in digital information managementwww.ukoln.ac.uk The IWMW CoP ~136 plenary speakers at IWMW events. Apart from organisers most have spoken once. 17 ~190 workshop facilitators at IWMW events. Majority have facilitated a single session There has been ~100 hours of plenary talks and 380+ hours of parallel sessions for over 2,500 delegates at 16 IWMW events. 12345671234567 12341234

18. A centre of expertise in digital information managementwww.ukoln.ac.uk The CoP Beyond IWMW We used to use JISCMail mailing lists. Now social web provides tools for: Discussing Sharing Collaborating Disseminating … 18 1999-2011

19. A centre of expertise in digital information managementwww.ukoln.ac.uk Culture of Sharing 19 “In recent weeks I’ve set out to compile a dataset of all UK university social media (SM) accounts... it wasn’t until sharing my work with the web community that it grew to [be a comprehensive resource”

20. A centre of expertise in digital information managementwww.ukoln.ac.uk Culture of Sharing UK HE can be more effective if it shared such data, rather than replicates such activities (or ways commercial sector for data) 20

21. A centre of expertise in digital information managementwww.ukoln.ac.uk The Role of Twitter The iwmw12 Twitter list comprises 80+ Twitter users who are attending IWMW 2012 21 https://twitter.com/#!/iwmw/iwmw12

22. A centre of expertise in digital information managementwww.ukoln.ac.uk Building on Twitter 22 Bottlenose display of tweets from ~83 IWMW 12 attendees: based on twitter.com/iwmw/iwmw12.

23. A centre of expertise in digital information managementwww.ukoln.ac.uk Building on Twitter Newspaper display of contents of links tweeted 23

24. A centre of expertise in digital information managementwww.ukoln.ac.uk Building on Twitter Sonar display allows mining for tweets of interest 24 Free account offered to first 3 IWMW newcomers & first 2 others to tweet #bottlenose #iwmw12 (& #new if appropriate)

25. A centre of expertise in digital information managementwww.ukoln.ac.uk 25 Twitter, like many SNs, can get better as more people use it. IWMW12 provides opportunity to develop your Twitter network.

26. A centre of expertise in digital information managementwww.ukoln.ac.uk JISC ISC at UKOLN IWMW event now provided by the JISC-funded Innovation Support Centre (ISC) at UKOLN Building on well- established role in supporting innovation in HE/FE: JISC PoWR HTML5 Amplified Events 26

27. A centre of expertise in digital information managementwww.ukoln.ac.uk JISC ISC at UKOLN IWMW event now provided by the JISC-funded Innovation Support Centre (ISC) at UKOLN Building on well- established role in supporting innovation in HE/FE: JISC PoWR HTML5 … 27

28. A centre of expertise in digital information managementwww.ukoln.ac.uk Conclusions To conclude: UKOLN ISC supported the developments of the Web management Community of Practice Is delivering additional content and support through its JISC funding But what else does JISC do? 28