1. DOING IT RIGHT THE FIRST TIME BY ADOPTING QUALITY ASSURANCE SYSTEMS PROCESSES The School of Chemical Engineering The University of Adelaide

2. Introduction ISO Established May 2001 ISO Established May 2001 Integrated in workshop practices Integrated in workshop practices Outcomes for workshops  Improve services  Enhance efficiency,quality and satisfaction  Guarantee OH&S compliance

3. IDENTIFYING MANAGEMENT SYSTEMS Main Processes to be developed: Plan before starting Purchasing system Formal data recording Staff Training Quality Improvement Suggestions Workshop maintenance program

4. MANAGEMENT FORMS & DATA  Project management flowchart  Data recording forms  Equipment Work Authorisation (EWA)  EWA hazard checklist  Equipment/Materials Purchasing  Using a preferred Supplier

5. PROJECT MANAGEMENT FLOWCHART

6. WHAT ARE THE BENEFITS Some examples: Control of Workshop management OHS&W requirements compliance Improved efficiency from:  Formal workshop processes  Better planning  Continual Improvement  Recording data/future reference

7. Close Quality assurance systems assist through: Quality assurance systems assist through:  Continual improvement to high quality services:  Repeatability of quality  More efficient  Continually reviewed  Relevant & practical management