1. CA COUNTY PEER QUALITY CASE REVIEW (Insert Review Week Dates)

2. Introductions Your Name? Which County do you come from and what is your position? One thing you want to do this week while you are in Host County?

3. Welcome Address Child Welfare Probation

4. Agenda Welcome Overview of County PQCR Process Event Week Schedule Introduction to the Tool Lunch Team Activity Practicing & Debriefing the Interview Summary and Wrap-up

5. Training Goals Provide information regarding this week’s work and purpose Provide an orientation on the PQCR process Develop a common understanding of the desired outcomes for this week Develop effective working teams Practice interview and debriefing Create a safe and supportive interview environment

6. Overview of CA County Demographics Child Welfare Services Operations Probation Juvenile Field Services Operations

7. CA County Facts Interesting Demographics to help acquaint peer reviewers to County Household Income Language Stats Ethnic Population Breakdown

8. CA County Facts Unique facts about Child Welfare in County Unique facts about Probation in County

9. Social Services Organization Social Services Agency Director Adult & Aging Director Children & Family Services Director Division Directors Program Managers Supervisors Economic Benefits Director Employment Services Director

10. Children & Family Services Operations Regional Service Approach Some Centralized Services Emergency Response Dependency Investigations Continuing Services (FR/FR Units) Adoptions Specialty Units (SEED) Other

11. Juvenile Probation Organization Chief Probation Officer Adult Services Deputy Chief Juvenile Services Deputy Chief Supervisors Juvenile Facilities Deputy Chief Superintendents Human Resources Senior Personnel Officer

12. Juvenile Probation Operations Intake Investigation Community Probation High-Risk Caseload Truancy Unit Prevention Services Home Supervision Out-of-Home Placement Family Preservation

13. Juvenile Probation Out-Of-Home-Placement # of youth in Placement Types of Offenses

14. PQCR Event Week What to Expect Day 1: TODAY!! Training Day 2-4: Tuesday through Thursday are Interview days with a debrief session at the end of each day. Day 5 (1/2 day): Final Debrief – Reflection Session

15. Event Week Logistics Review Packet/Binder Material Confidentiality −Sensitive Documents Logistics −Room Locations −Interview Schedules −Daily Agenda

16. Peer Quality Case Review A process designed to learn how to improve CWS and practices in CA through an extensive examination of County Child Welfare and Probation practice.

17. What Is The PQCR? Conversation −Focused on one Outcome area −About Practice Interactive −Peers provide feedback No right or wrong answers Confidential Qualitative

18. What a PQCR is Not? Audit Case Conference Time to Solve Problems Personnel Evaluation

19. Focus Area Selection Child Welfare To Be Determined Probation To Be Determined

20. California Department of Social Services The Bigger Picture SB2030 Accountable FEDS Outcomes AB636

21. SB 2030 Federal CFSR AB 636 C-CFSR STAKEHOLDER 3YRS Outcomes

22. California Outcomes & Accountability System IdentifyChallenges IdentifyStrengths Duplicate services throughout the county and the state Seek funds, resources, change practice, policy, etc.

23. Form a team What is the PQCR Process?

24. Who Participates? County Child Welfare & Probation Supervisors, Probation Officers, Child Welfare Workers Regional Training Academies/Consultants Community Partners, Juvenile Court Parents, Youth, Foster Families Peer County Reviewers

25. Interview Teams List Counties/Community Partners participating in Review

26. Planning Committee Determines Focus Area Identifies and Invites Peer Counties Selects Cases Develops Interview & Focus Group Tools Conducts Mock Interviews Plans and supports PQCR Event Week Writes Final Report of Findings

27. Focus Area Selection Process Discuss methodology and how the measure was chosen.

28. Case Selection Process Discuss how cases were selected for both Child Welfare and Probation

29. Case Review Tools Case Summary Tool Interview Tool Focus Group Guide Debrief Tool

30. Debriefing Process After the interview teams debrief and log data from the interviews. At the end of each day all teams come together to identify trends in strengths and challenges. Reflections session held at week’s end to identify common trends and themes, and to reflect on the PQCR process.

31. PQCR Reflections Session The group comes back together again to receive a draft of the report and begin to consider next steps.

32. Post PQCR Event Week 1.Final report prepared 2.Submit report to the State 3.Incorporate findings in the Self Assessment process. 4.Develop strategies for the System Improvement Plan.

33. What We Have Learned Counties have had positive experiences −Partnership between State and County −Partnership between County and Community Partners Interviews −Success is to focus on Practice −Not a fix, No judgments Goal – To learn about focus area and how County practice influences outcomes.

34. MMMM—Lunch!

35. Introductions - The Story of Your Name Where does your name come from? Who named you? What is the story of your first name or middle name? What's the story of your last name? And for the brave, how about that old high school nickname of yours? −Please share as much or as little information as you like.

36. Table Talk “How can this process really make a difference to children, youth and families in Host County?” And “Why are we here and what can I contribute to this process?”

37. Team Activities Practicing the Interviews & Debrief Process

38. Break See you in 15 minutes!

39. Observations from Interviews Interviewees: How did you feel about the process? What type of atmosphere and environment did the interviews create? Did you feel comfortable responding to the questions? What might the team have done to improve the interview process for you?

40. Observations from Interviews Review Teams: What worked well in the interview process? What was difficult or challenging? What would you do differently? How was using the tool?

41. Creating a Supportive Environment What specific actions will the team take to establish a positive atmosphere and promote honest and open dialogue? What will make the interview process successful?

42. QUESTIONS/DISCUSSION

43. PQCR Information Online at the California Social Work Education Center website http://calswec.berkeley.edu/CalSWEC/CCFSR1.html PQCR Co-Chairs ProbationCDSS Child Welfare