1. DeKalb County Information Systems Oracle E-Business Suite Implementation Felecia Alston/Nancy Peterman January 19, 2007

2. INFORMATION SYSTEMS Page 1 About DeKalb County Holds AAA bond credit rating Population over 700,000 50+ Departments 5,400 Acres of Parkland & Greenspace Employs 8,200 employees. Annual budget of 1.7 billion

3. INFORMATION SYSTEMS Page 2 Oracle Implementation In 2003, DeKalb County began migrating its Financial Systems and Procurement Systems to Oracle. Financials resided on DeKalb County Mainframe. The majority of the Procurement functions were decentralized and handled manually. - Oracle Corporation was engaged as primary vendor. - Benefits of Oracle ERP application Eliminate mainframe processes Centralized applications/functions Reduce the cost of maintenance and development Minimal Customizations - Production Go-Live May 2004 with release 11.5.9.0

4. INFORMATION SYSTEMS Page 3 Solution Footprint 2004 Oracle Applications Accounts Payable Accounts Receivable Fixed Assets iExpense Purchasing iProcurement Projects & Grants Public Sector Budgeting General Ledger Inventory Enterprise Asset Management Cash Management

5. INFORMATION SYSTEMS Page 4 Solution Footprint 2004 - Interfaces ORACLE PEOPLESOFT Payroll C-PAK Water Billing INFOSPAN P-Card UTI Utility Billing PEOPLESOFT Employees STARS Worker’s Comp FASTER Fleet BAI – Bank Account Interface (Check In) SYNERGEN Water & Sewer Plants POSITIVE PAY (Check Out)

6. INFORMATION SYSTEMS Page 5 Solution Footprint 2004 - Reports REPORT TITLE AR Fund Balancing ReportMaintenance Cost Summary Report AR Invoice Balancing ReportMonthly Revenue Summary By Category AS7066 (Void Handrawn Register) ReportMonthly Revenue Summary By Category Asset Additions ReportMonthly Revenue Summary By Department Report Asset ListP&C Executive Summary Bid / Solicitations ListingPayables Account Analysis Report Bidder's Responder's Mailing ListPOETA Detailed Payment Register Budget Stage Detailed ReportPositive Pay Transmission File Report Budget Stage Summary ReportQuarterly (19B) Report Capital Asset Operating Equipment Summary Report Reuseable Mailing Labels CIP Expenditure ReportRevenue Summary By Category Comparison of Revenue and Expenditures by Fund Report Revenue Summary By Department Report Consolidated Employee Travel Expenditures ReportRFQ/RFP Receiving Report Construction Project Status Report Supplier Data Report Expenditure ReportTravel Advance Budget Comparison Report Governmental Funds General Fixed Assets Deletions ReportVendors Suppliers List Grant Proposal Details ReportWork Request Report Indirect Cost Overhead Charges ReportWorkload Report by Buyers/Contract Administrator Report (Buyer Productivity)

7. INFORMATION SYSTEMS Page 6 Upgrades  2005 Upgraded to 11.5.9.CU2 – June 2005 Upgraded Database to 9.2.0.5.0 – July 2005 Upgraded to 11.5.10 CU2 – Dec 2005 Implemented Project Contracts - Sept 2005  2006 Implemented EAM for Roads and Drainage – Sept 2006 Upgraded AIX to 5.3 - Nov 2006

8. INFORMATION SYSTEMS Page 7 Upgrades  2006  Implemented Oracle CRM Applications for DeKalb 311 Citizen Help Center – May 2006.  DeKalb County will be first Metropolitan county to implement 311 to handle citizens non-emergency calls.  DeKalb County opened 311 Call Center in May 2006. Currently Employs 21 Customer Service Representatives.  Eight Departments currently using Oracle CRM to track and respond to calls from citizens.  Developed an additional 20+ Custom Reports.  Implemented GL / Purchasing Encumbrance Tool.  Implemented Invoice Import process that allow automatic 3-way matching  2007  Daily Business Intelligence March 2007.

9. INFORMATION SYSTEMS Page 8 Customizations Purchasing - Developed Custom Item Search

10. INFORMATION SYSTEMS Page 9 Customizations Purchasing - Developed Custom Purchasing Blanket Loading Process

11. INFORMATION SYSTEMS Page 10 Customizations Finance - Encumbrance Tool – Allows for easy reconciliation

12. INFORMATION SYSTEMS Page 11 Customizations Finance - Tax Commissioner – Custom Application for Homestead Exceptions and Billing (May 2007)

13. INFORMATION SYSTEMS Page 12 Key Success Factors/Lessons Learned Executive Sponsorship Meet Bi-Weekly with County Executive Assistant to CEO Meet Bi-Weekly with County Executive Assistant to CEO Maintain Relationships with Department Heads Maintain Relationships with Department Heads Information Director is very knowledgeable and supportive of Oracle Team Information Director is very knowledgeable and supportive of Oracle Team Upgrade to new releases Only 4 outstanding TARs with Oracle in 2006 Only 4 outstanding TARs with Oracle in 2006 Documentation Document and test all processes and procedures (Month End/Year End Closures) Document and test all processes and procedures (Month End/Year End Closures) Document application changes (Oracle AIM Methodology) Document application changes (Oracle AIM Methodology) Testing all critical functionality during upgrades (Accept fact that things will be broken) Testing all critical functionality during upgrades (Accept fact that things will be broken) Testing

14. INFORMATION SYSTEMS Page 13 Key Success Factors/Lessons Learned Planning Plan the number of instances needed for production support / development in advance Plan the number of instances needed for production support / development in advance Networking Get involved in Special Interest Groups Get involved in Special Interest Groups Ask the Experts Engage Consultants if needed Engage Consultants if needed Attend OAUG and Oracle events Attend OAUG and Oracle events Use Metalink / Oracle Support Use Metalink / Oracle Support Join All Associated SIGS User Groups Join All Associated SIGS User Groups

15. INFORMATION SYSTEMS Page 14 Challenges/TARS  Encumbrance Accounting Oracle has acknowledged issues with Encumbrance Accounting  Paper Invoices Accounting Services is overwhelmed with number of paper invoices received. Our current initiative is to receive electronic invoices instead of paper invoices. Office Depot - December 2006 Grainger – First Quarter 2007  End-User Training No trainer on staff to train new county employees

16. INFORMATION SYSTEMS Page 15 Questions Q & A