1. © 2012 Fiserv, Inc. or its affiliates. Loan Completion Process Jay Coomes, Fiserv Joe Dahleen, SME

2. © 2012 Fiserv, Inc. or its affiliates. Considerations: Unit Throughput Production volume fluctuations Origination Regulation Servicing Regulation Established Loan Processing Domains Loan Origination System Regulatory Compliance Solution Loan Servicing System

3. © 2012 Fiserv, Inc. or its affiliates. Loan Completion: Operational Goals Ensure compliance Reduce risk Improve processor efficiencies Increase customer satisfaction Decrease Cost Ensure Revenue Loan Origination Regulatory Compliance Loan Servicing Completion Process

4. © 2012 Fiserv, Inc. or its affiliates. Loan Completion Process: Tasks Loan Origination Regulatory Compliance Loan Servicing Completion Process Pre-Close Audit Post-Close Audit Trailing Documentation Document Logging and Tracking Post Close QC Recurring Commercial Audits Confirmation of doc receipt Loan Audit Delivery Loan Insurer Delivery Loan Investor Delivery Pool Quality Review...

5. © 2012 Fiserv, Inc. or its affiliates. Today’s Results

6. © 2012 Fiserv, Inc. or its affiliates. Poor processing and documentation quality Lack of regulatory compliance Low customer satisfaction Current Loan Completion Process: Results Loan Origination Regulatory Compliance Loan Servicing

7. © 2012 Fiserv, Inc. or its affiliates. Non-standard, Disparate solutions Home grown tools: Access Databases Excel Spreadsheets PDF Documents Some specific 3 rd party solutions All are used to accomplish the completion of loan processing! With expected results! Loan Completion Process: Environment Loan Origination Regulatory Compliance Loan Servicing

8. © 2012 Fiserv, Inc. or its affiliates. Standardize Loan Completion Process Standardization Steps: Define the overall process Identify task within each step of the process Automate as much as possible Provide for flexibility of an ever changing regulatory landscape Loan Origination Regulatory Compliance Loan Servicing Completion Process

9. © 2012 Fiserv, Inc. or its affiliates. Loan Completion Process Automation LOS Integration & Doc Scanning Capture Verification/ Confirmation Confirm Package Delivery Deliver Tracking Doc Location Track Quality Reviews Review Loan Completion Operational Process

10. © 2012 Fiserv, Inc. or its affiliates. Automated Loan Completion Process Loan Originatio n System Regulatory Compliance Solution Loan Servicing System Yields a successful, trackable and complete transfer of the loan to its Ultimate Destination

11. © 2012 Fiserv, Inc. or its affiliates.

12. Improve loan quality to loan level deficiency and detection Close wasteful gaps in processing and fulfillment Increase warehouse velocity – while avoiding delay and risk Proactive approach to re-purchase risk Increase performance by leveraging technology thus reducing FTE Reduce cost during the lifecycle of the loan

13. © 2012 Fiserv, Inc. or its affiliates. Loan Complete Loan Servicing Loan Origination Regulatory Compliance Provides a life of loan solution Integrates with Fiserv’s loan origination, servicing solutions Executes standardized workflow processing at each phase Includes data and document content management Provides data quality stage gates, audit checks and data element analytics Fiserv’s LoanComplete Solution

14. © 2012 Fiserv, Inc. or its affiliates. Joe Dahleen [guest speaker] Mortgage Technology Consultant and Chief Strategy Officer [whitepaper on Loan Completion Process]

15. © 2012 Fiserv, Inc. or its affiliates. Another View at the Loan Completion Space

16. © 2012 Fiserv, Inc. or its affiliates. Regulatory/ComplianceLoan OriginationQuality ControlLoan ServicingSecondary Market Sale Life of LoanLife of Loan Loan Completion Operational Functions

17. © 2012 Fiserv, Inc. or its affiliates. 17 Regulatory/ComplianceLoan OriginationQuality ControlLoan ServicingSecondary Market Sale Life of LoanLife of Loan Loan Completion: Regulatory/Compliance State Licensing Management Lawsuit Case Management CFPB Complaint Processing CFPB Self Examination – Default Loans CFPB Self Examination – Core Servicing LoanComplete: Workflows are designed to accelerate business processes, both content and case-based, while reducing costs associated with risk management and regulatory compliance mandates

18. © 2012 Fiserv, Inc. or its affiliates. Compliant Processing – Highest priority outtakes from CFPB

19. © 2012 Fiserv, Inc. or its affiliates. 19 Regulatory/ComplianceLoan OriginationQuality ControlLoan ServicingSecondary Market Sale Life of LoanLife of Loan Loan Completion: Loan Origination Loan Origination Document Routing Loan Closing Document Routing Customer Service Case Management LoanComplete: Workflows have been designed to track and react, maximizing the consumer experience and minimizing the processing timeline.

20. © 2012 Fiserv, Inc. or its affiliates. Regulatory/ComplianceLoan OriginationQuality ControlLoan ServicingSecondary Market Sale Life of LoanLife of Loan Loan Completion: Quality Control Investor Delivery Document Readiness Review Loan Sale Due Diligence Processes Pool Allocation Management LoanComplete: Designed to support requirements for providing deep loan level data, remotely viewable documents, standardized packaging and eDelivery.

21. © 2012 Fiserv, Inc. or its affiliates. Regulatory/ComplianceLoan OriginationQuality ControlLoan ServicingSecondary Market Sale Life of LoanLife of Loan Loan Completion: Loan Servicing Loan Servicing Acquisition/Sale Review Early Default Review PreForeclosure Review Payoff Review Loan Modification Document Routing LoanComplete: Workflows are designed to improve the loan servicing review processes by leading the reviewer thru configurable workflows and routing exceptions for action, reducing risk and costs.

22. © 2012 Fiserv, Inc. or its affiliates. New and Expanded Operational Procedures from CFPB Examination on consumer- facing aspects Default servicing and foreclosure – including collections, bankruptcy, loss mitigation and foreclosures Core servicing – including servicing transfers, payment processing, escrow accounts, Credit reporting and information sharing and privacy Focus is on UDAAP compliance Timely, clear and accurate disclosures to borrowers, Proper application of fees and payments, including those associated with foreclosure Consistent and fair application of loss mitigation and foreclosures related activities, especially where there is judgment applied that could lead to disparate treatment

23. © 2012 Fiserv, Inc. or its affiliates. Regulatory/ComplianceLoan OriginationQuality ControlLoan ServicingSecondary Market Sale Life of LoanLife of Loan Loan Completion: Secondary Market Agency Prefunding QC Audit Agency Post Closing QC Audit FNMA/FHLMC Post Close QC – Legal Doc s GNMA Post Closing Review Pre Loan boarding data validation LoanComplete: Workflows are designed to ensure the quality of each loan meets standards and requirements established by investor, lender and loan servicer, reducing risks and improving processor effectiveness.

24. © 2012 Fiserv, Inc. or its affiliates. The Hiring Strain Problem Experienced Employee Talent is in high demand Hiring untrained employees shift pressure to training Money and Time miss aligned in staff assigned Capacity planning on Human capital opens gaps Solution Leverage technology to lower operating cost Increased efficiency through reduction in manual labor Minimized time delays with intelligent pre-defined workflow Simplify audit review with movement of data and documents

25. © 2012 Fiserv, Inc. or its affiliates. Loan Completion The New Lending Application Domain Features – Joe Slide

26. © 2012 Fiserv, Inc. or its affiliates. What’s Next ? Stop by the Solution Showcase to see more about the Fiserv LoanComplete family of Products Ask you Fiserv Representative for more information Read Joe’s Whitepaper defining the Loan Completion Space Attend the PwC session regarding the CFPB and learn how the LoanComplete technology can apply Stay tuned for more on the Loan Completion Space and what Fiserv is 26

27. Connect With Us Jay.coomes@fiserv.com 000-000-0000 Jay Coomes jdahleen@comcast.net 206-499-4888 Joe Dahleen