1. Roles & Responsibilities of Line Managers

2. Roles we play … L eader Coacher, Mentor Trainer Counsellor

3. Staff Supervision... Earlier approaches Forceful Managing people Leading staff Leadership Transformational Transactional

4. Leadership... Ability to influence a group towards achievement of goals

5. Transformational Leader

6. Transactional Leader

7. Manager Vs Leader Administration A Copy Maintain Focus on systems Relies on control Ask how and when Accept the status quo Short range view Innovation Original Develop Focus on people inspires on trust Ask what and why Challenges the status quo Long range vision

8. Leader… Imagination Intuition Insight

9. To be an exceptional leader… Humility Competence Approachability Discipline Conviction

10. To be an exceptional leader… Decisiveness Knowledge Direction Clarity Charisma

11. Coaching,Mentoring Coaching is… "a process that enables learning and development to occur and thus performance to improve through a variety of styles, skills and techniques, appropriate to the context in which the coaching takes place" Processes that enable individuals to achieve their full potential

12. Mentoring is... "off-line help by one person to another in making significant transitions in knowledge, work or thinking" Performance Coaching & Mentoring Skills Coaching & Mentoring Personal Coaching & Mentoring

13. Trainer Identifying T&D needs Arrangement of suitable training Development plans & strategies Review plans Reinforcement Follow up action Impact Evaluation

14. Benefits Increased job satisfaction Increased employee motivation Increased efficiencies in processes Increased innovation Enhanced company image Increased capacity to adopt new technologies and methods

15. Counselor Counseling… any relationship in which one person is helping another person to better understand and solve some problem

16. People are helped to… express themselves identify, sort-out, clarify their problem identify non-helpful patterns learn, more helpful coping skills identify and achieve goals

17. Need for counseling Anger Anxiety Codependence Denial Defenses Shame

18. Benefits Improved communication Optimum stress levels Developed self esteem/image Optimum conflict levels Improved teamwork

19. Responsibilities… Developing positive attitudes and behaviour Identifying Training and Development needs Maintaining discipline

20. Identifying future potential of employees and career guidance Managing performance and providing performance feedback Identify employee needs and take necessary measures Working environment Welfare facilities Recreational

21. Thank You Nishantha Ratnayake HS/MPPL HR Division - 605