2. AREA SERVED 3032 Sq. Kms POPULATION SERVED 2975440 TELE DENSITY/100 POPULATION 27.94 NO. OF EXCHANGES 94 THRISSUR SSA Profile 2

3. BRIEF ON THRISSUR SSA Thrissur Secondary Switching Area (SSA), is headed by Principal General Manager serving the whole of Thrissur Revenue District comprising of four Short Distance Charging Areas (SDCA) viz. Thrissur Kunnamkulam Irinjalakuda Vadakkanchery 3

4. SERVICES Apart from landline telephone service, the following services are also offered for Voice / Data. wireless technology called CDMA-WLL Broadband services on landline High Speed internet service on WLL Cellular Mobile phone service Leased Line Data Service Wireless Broadband Service (WiMax) FTTH (Fiber to the Home) 4

5. TRICHUR - SSA – Statistics AS ON 30-09-2015 SERVICENet Connections WIRE LINE288915 BROADBAND77265 FTTH808 CDMA21476 WIMAX4733 GSM POSTPAID22063 GSM PREPAID483352 GSM Total505415 5

7. BSNL Popular LandlinePlans ParticularsRuralUrban Monthly fixed charges in Rs*140220 Free calls per monthBSNL to BSNL-140BSNL to BSNL-220 Unit Call Charges in Rs. Rs 1.00(On-Net), Rs 1.20(Off-net) Rs 1.00(On-Net), Rs 1.20(Off-net)

8. Dynamic Locking Register Secret Code Dial 123 XXXX XXXX then wait for the acceptance tone then disconnect. Your code is registered. Change secret code Dial 123 XXXX YYYY then wait for the acceptance tone then disconnect. Your new code(YYYY) is registered.

9. Locking Procedure Bar local callsDial 124 XXXX 4 all calls blocked Bar STD/ISD/manu al trunck calls Dial 124 XXXX 2 local calls only possible Bar STD/ISD calls Dial 124 XXXX 1 local/mobile calls only possible

10. Un Locking Procedure Open local calls only Dial 124 XXXX 1 local calls possible Open local/mobile calls only Dial 124 XXXX 2 local/mobile calls possible Open STD calls only Dial 124 XXXX 3 STD calls possible Open STD/ISD calls Dial 124 XXXX 0 ISD calls possible

11. Free 9 pm to 7 am on Landline

13. Broadband requirements What the customer needs in order to be able to use Broadband? BSNL's Basic phone connection Personel Computer/Laptop with 10/100 Ethernet Port ADSL CPE (Modem). This can be taken from BSNL or may be outrightly purchased.

14. BSNL Broadband Combo Plans:  Broadband plan charges replaces the existing LANDLINE plans.  No separate rent for LANDLINE Standalone Plans:  Broadband plan charges to be paid in addition to existing LANDLINE rent.

15. Broadband plans –Unlimited Usage Nomenc lature BBG UL 545 BBG Combo UL 675 BBG ULD 795 BBG Comb o ULD 845 BBG Combo ULD 945 BBG Combo ULD 1445 BBG Combo ULD 3500 Bandwi dth (Downl oad Speed) Upto 2 Mbps till 1 GB, 512 kbps beyond Upto 2 M bps till 8 GB, 512 Kbps beyond 8 GB Upto 2 Mbps till 6 GB, 512 kbps beyond Upto 2 Mbps till 8 GB, 512 Kbps beyond 8 GB Upto 2 Mbps till 20 GB, 1 Mbps beyond 20 GB Upto 2 Mbps till 150 GB, 512 Kbps beyond 150 GB Monthl y Charge s (Rs) 545675 795 845945 14453500 Free calls As in LL plan 100As in LL plan nil 350250 500

16. BSNL Broadband FUP Fair Usage Policy(FUP) Enables customers to browse at higher speed for differential Broadband speed plans, after reaching the allowed data volume in higher speed A popup icon will appear on screen. 2GB-Rs100 5GB-Rs200 10GB-Rs300 20GB-Rs500

17. Broadband Modem OFFER

19. FiBRO plans S.N.Particulars FiBro ULD 3999 FiBro ULD 5999 FiBro ULD 9999 FiBro ULD 16999 1 Bandwidth (Download Speed) upto 10 Mbps till 50GB, 512 kbps beyond upto 20 Mbps till 100GB, 512 kbps beyond upto 50 Mbps till 150GB, 1 Mbps beyond upto 100 Mbps till 200GB, 2 Mbps beyond 2 Fixed Monthly charges (Rs) 39995999999916999 3 Download/U pload limit (GB/month) Unlimited 4 Security deposit (Rs.) One month FMC 5 Minimum hire period One month

21. Wimax BSNL Kerala Circle has it’s “Broadband wireless services” on WiMAX platform for internet access in all districts in Kerala Circle. Presently this service is available in important cities/towns.

22. Limited Plan Tariffs Particulars Limited WiMax Plan WI 220WI 350WI 399WI 750 BUWI 850 Bandwidth (Wherever Technically Feasible)512 Kbps to 2Mbps ApplicabilityAll users Activation /Installation ChargeNIL 250NIL250 Fixed Monthly Charge (FMC) in Rs.*220350399750850 FMC for Indoor & Outdoor CPE installed by BSNL50 40 Free usage per month400 MB1.00 GB2.5 GB4.00 GB9 GB Additional usage beyond free limit (Rs./MB)0.8 Rs.100/ GB0.8 Rs.100/ GB Security Deposit for WIMAX ServiceOne month FMC

23. Unlimited Plan Tariffs Particulars Unlimited Home Unlimited Business Plan Tariff HOWI 750 BUWI UL 1999 BUWI UL 3500BUWI UL 7000 Bandwidth (WhereverTechnically Feasible) 512 Kbps 1 Mbps2 Mbps Applicability Home only All Users Activation /Installation Charge NIL Fixed Monthly Charge (FMC) in Rs.* 750199935007000 FMC for Indoor & Outdoor CPE installed by BSNL 40 Security Deposit for WIMAX Service One month FMC

25. Free incoming calls in India

26. Features Choose your mobile number : visit www.cymn.bsnl.co.in www.cymn.bsnl.co.in  Change your mobile connection to BSNL withoutchanging the number SMS : PORT mobile no to 1900

27. Prepaid Mobile

28. LANDLINE

29. Prepaid Mobile

30. Annual data plans

31. Prepaid Mobile

35. Current Offers

36. Mobile Settings Please ensure that the default access point is kept as bsnlnet. For downloading GPRS Settings, Send SMS as Make Model to 58355. For example : Nokia 6020 to 58355 To Activate ISD facility in Prepaid send SMS "ACT ISD" to 53733 For Deactivation send SMS "DEACT ISD" to 53733

38. CDMA PREPAID SlNo. Particulars/services CDMA RUIM Prepaid General plan option I CDMA Prepaid General Plan 900 BSNL JOY *** 1 Start up kit (RUIM & Activation),Inclusive of all taxesRs.40/- Rs.85/- 2Sale price of IFWT-- Rs.900 + VAT (5%)-- 3Total cost of PlanRs.40/-Rs.985/-Rs.85/- 5SIM/Account Validity180 days 7HAPPY HOURSNIL BSNL Local Calls during 8PM to10PM @ 10 ps./min. 8Pulse rate60 secsec 9Call charges Rs./min Local/STDMobile/Fixed On net/Off net 0.45/0.60 1 Ps./ 2Sec / 1 Ps./Sec

40. Prepaid EVDO Card Details SL No.ParticularsEVDO 1 Sales price of data card in Rs.(Incl. of all Taxes)Rs.1199 2Speed3.1 Mbps 3Activation charges in Rs.Free 4Initial Usage Value in Rs.399 5Validity in days30 a) Peak Hour (7.00 AM to 11.00 PM)0.1Rs/100kB b) Off peak Hour (11.00 PM to 7 AM)0.05Rs/100kB

41. EVDO Prepaid fixed plans MRP in Rs.ParticularsValidity Addl. Usage charge 1501GB EVDO Data30 days Peak Hours- 10ps./100 Kb; Hours -5ps. / 100Kb Off Peak 250 2 GB EVDO Data30 days 500 5 GB EVDO Data30 days 750 Unlimited EVDO Data30 days

42. EVDO Prepaid general plans MRP in Rs.ParticularsValidity 1751.5 GB EVDO Data30 days 2902.5 GB EVDO Data30 days 5756GB EVDO Data30 days 55Unlimited EVDO Data1 day 255Unlimited EVDO Data7 days 447Unlimited EVDO Data15 days 838Unlimited EVDO Data30 days 87 Data Cutter - Data usage @ 20Ps/MB90 days

43. CDMA Postpaid -Data SL No. ParticularsEVDO 1 Sale price of Data Card in Rs. Rs.1199 (Incl. of all tax) 2Speed3.1 Mbps 3Activation ChargeRs. 500 a Fixed monthly charge for cardRs.200 b Security deposit (refundable)Rs.1000

44. CDMA Monthly DataTariff Plan charges SL No. Fixed Monthly charge in Monthly Free Usage in Applicabilit y Rs.GB 1Rs.1991.5 GBEVDO 2Rs.2992.5 GBEVDO 3Rs.4494.5 GBEVDO 4Rs.6497 GBEVDO 5Rs.750UnlimitedEVDO

45. Customer Grievances Redressal Mechanism BSNL has a well structured and multilayered Customer Grievances Redressal Mechanism including Customer Dispute Resolution Mechanism.

46. Customer Care Numbers Short CodeRemarks 198Landline and Broadband Fault Booking 1500 Landline and Broadband Fault Booking/New Conn Booking/Bill Enq/Directory Enq 1501 Landline Service for Billed Info/Unbilled Info/Last 3 Payments /Bill Enq & complaints 1502CDMA Wimax Services/Complaints 1503Mobile Services/Complaints 1504Broadband Services/Complaints 197BSNL Directory Services 12678BB Helpdesk(From LL) 9400000198Mobile/CDMA/Wimax/FFTH Complaint Booking

47. Customer Grievances Redressal Mechanism 47 DIAL 198 for booking/ registration of his complaint/grievance Grievances can also be booked on "12728" (for District Office). Grievances can also be booked on "12727" (for Circle Office).

48. Customer Grievances Redressal Mechanism 48 When a customer registers a complaint, the Docket number, date and time of registration of the complaint is communicated through SMS to the consumer. When the fault is rectified,SMS is sent to the customer about the action taken on the complaint and the fault rectification details

49. "Web Based Monitoring System" 49 Step-1: Open BSNL website i.e.www.bsnl.co.in. Step-2: Click on customer care. Step-3: Choose and click on Complaint Booking and for Tracking Status of Service Request/Complaint Booking/Appeals. Step-4: Select the Circle and use online services without registration or with registration

50. Appellate authority circle office

51. If a consumer is not able to get his/her complaint/ grievance redressed through the above said 2-tier Consumer Grievance Redressal Mechanism in BSNL, he/ she can book his/her complaint /grievance at BSNL Corporate Office either through letter/ Fax/ e-mail or through telephone as per contact details given below:

53. CPGRAMS 53 Public Grievances pertaining to identified issues in respect of Central Government Organizations are being handled by Directorate of Public Grievances (DPG), Cabinet Secretariat. Link for lodging the grievance is www.pgportal.gov.in

54. Telephone Adalats 54 Customers whose grievances remained unsettled are invited to make petitions for redressal of their grievances in Telephone Adalats. SSA (Secondary Switching Area) Level Telephone Adalats are being conducted once in two months.

55. Telephone Adalats 55 If a consumer is not able to get his/her complaint/ grievance redressed through the above said 2-tier Consumer Grievance Redressal Mechanism in BSNL, he/ she can book his/her complaint /grievance at BSNL Corporate Office either through letter/ Fax/ e-mail