1. M ID - TERM REPORT 英語二丙 4A0C0066 魏彣潔 4A0C0075 呂旻芸

2. B ACKGROUND I NFORMATION 1. Gender: Woman 2. Age: 50 years old 3. Highest degree: Business Administration 4. Current company: A Travel Agency of Arsene Location: North area Job title: Accounting Job duties: Administration Years of working: Thirty years

3. Q UESTION Q: Do you need to use English to commutate at work? How important is it for you to use English to communicate? A: Um…Actually, I seldom use English because it is not very important to me. Q: With what media and on what occasion do you use English to commutate (phone, conference, email, or face- to face enquiry)? What are the purposes of the communication (books, greeting, answering enquiries, or introduction)? A: We usually use face-to face enquiry, but maybe we will use conference to commutate. We discuss everything. You just have problem, we will discuss it.

4. Q: What language communication problems do you have? What strategies and resources do you use to solve the problems? A: If we meet some customers who speak English, we usually have someone who is professional in English to talk to them. Q: What cross-cultural communication problems do you have? What strategies and resources do you use to solve the problems? A: I was a leader when I was young. And I led a big group to Malaysia. When we arrived, the guide in that area would deal with our problems. So I don’t have trouble in this part.

5. Q: How do you improve your language and cultural competence? A: I usually learn English by watching movies. I think that is a interesting way to me. Q: What help do you think the government, the society or the company should provide to help workers improve their English competence? A: I think government should improve the tourism policy. So that foreigners can know more about Taiwan.

6. Q: What suggestion do you have for school English education? A: To train their English ability since they were in elementary school. I think learning English earlier is better. Q: How many days do you work? A: Five days a week. Maybe I will work for six days or seven days in the future. I’m not sure. If it will be busy, I would over work.

7. Thank you