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Presentation on theme: "Known Error https://store.theartofservice.com/the-known-error-toolkit.html."— Presentation transcript:

1 Known Error https://store.theartofservice.com/the-known-error-toolkit.html

2 Internet Control Message Protocol Destination unreachable 1 6Destination network unknown error. https://store.theartofservice.com/the-known-error-toolkit.html

3 Internet Control Message Protocol Destination unreachable 1 7Destination host unknown error. https://store.theartofservice.com/the-known-error-toolkit.html

4 Cyclic redundancy check - Commonly used and standardized CRCs 1 CRCs in proprietary protocols might use a non-trivial initial value and final XOR for obfuscation but this does not add cryptographic strength to the algorithm. An unknown error-detecting code can be characterized as a CRC, and as such fully reverse engineered, from its output codewords. https://store.theartofservice.com/the-known-error-toolkit.html

5 Information Technology Infrastructure Library - Problem management 1 A 'problem' is the unknown underlying cause of one or more incidents, and a 'known error' is a problem that is successfully diagnosed and for which either a work-around or a permanent resolution has been identified. https://store.theartofservice.com/the-known-error-toolkit.html

6 Information Technology Infrastructure Library - Problem management 1 The CCTA (Central Computer and Telecommunications Agency) defines problems and known errors as follows https://store.theartofservice.com/the-known-error-toolkit.html

7 Information Technology Infrastructure Library - Problem management 1 A known error is a condition identified by successful diagnosis of the root cause of a problem, and the subsequent development of a work-around. https://store.theartofservice.com/the-known-error-toolkit.html

8 Information Technology Infrastructure Library - Problem management 1 The error control process iteratively diagnoses known errors until they are eliminated by the successful implementation of a change under the control of the Change Management process. https://store.theartofservice.com/the-known-error-toolkit.html

9 Information Technology Infrastructure Library - ICT technical support 1 Primarily as a support to other processes, both in infrastructure management and service management, technical support provides a number of specialist functions: research and evaluation, market intelligence (particularly for design and planning and capacity management), proof of concept and pilot engineering, specialist technical expertise (particularly to operations and problem management), creation of documentation (perhaps for the operational documentation library or known error database) https://store.theartofservice.com/the-known-error-toolkit.html

10 Information Technology Infrastructure Library - ICT technical support 1 The Known Error Database (KEDB) database contains all known error records. This database is created by problem management and used by incident management and problem management, and as part of service knowledge management systems. https://store.theartofservice.com/the-known-error-toolkit.html

11 Information Technology Infrastructure Library - Organizations 1 An organization can obtain ISO20000 certification without recognising or implementing the ITIL concept of Known Error, which is usually considered essential to ITIL. https://store.theartofservice.com/the-known-error-toolkit.html

12 Anti-pattern - Methodological 1 Improbability factor: Assuming that it is improbable that a known error will occur https://store.theartofservice.com/the-known-error-toolkit.html

13 Climate - Modern 1 The instruments used to study weather over the modern time scale, their known error, their immediate environment, and their exposure have changed over the years, which must be considered when studying the climate of centuries past.Spencer Weart https://store.theartofservice.com/the-known-error-toolkit.html

14 ITIL - Problem management 1 :A known error is a condition identified by successful diagnosis of the root cause of a problem, and the subsequent development of a work-around. https://store.theartofservice.com/the-known-error-toolkit.html

15 ITIL - Organizations 1 * An organization can obtain ISO20000 certification without recognising or implementing the ITIL concept of Known Error, which is usually considered essential to ITIL. https://store.theartofservice.com/the-known-error-toolkit.html

16 Incident management (ITSM) - Incidents, problems and known errors 1 Where an incident is not the result of a Problem or Known Error, it may either be an isolated or individual occurrence or may (once the initial issue has been addressed) require that ITIL#Problem_management|problem management become involved, possibly resulting in a new problem record being raised. https://store.theartofservice.com/the-known-error-toolkit.html

17 Incident management (ITSM) - Incidents and changes 1 Finally, a request for change (RFC) may be raised to modify the system by resolving the known error https://store.theartofservice.com/the-known-error-toolkit.html

18 Problem management - Scope 1 In this respect, Problem Management has a strong interface with Knowledge Management, and tools such as the Known Error Database will be used for both https://store.theartofservice.com/the-known-error-toolkit.html

19 Problem management - Problem investigation and diagnosis 1 *The Known Error Database or KEDB should be accessed and checked in order to find out if the problem has occurred in the past, if so a resolution should be already in place. https://store.theartofservice.com/the-known-error-toolkit.html

20 Problem management - Known Error Record 1 After the investigation is complete and a workaround (or even a permanent solution) has been found, a Known Error Record must be raised and placed in the Known Error Database in order to identify and resolve further similar problems. The main purpose is to restore the affected service as soon as possible with a minimal impact on the business. https://store.theartofservice.com/the-known-error-toolkit.html

21 Problem management - Known Error Record 1 A good practice would be to raise a Known Error Record even earlier in the investigation - just for information purposes https://store.theartofservice.com/the-known-error-toolkit.html

22 JetAudio - Lyric support 1 It is a known error that JetAudio is unable to connect to Leo’s Lyrics database to download lyrics. As of version 8.0.17, this problem has yet to be solved. https://store.theartofservice.com/the-known-error-toolkit.html

23 Revised Julian calendar - Defense 1 The basic justification for the new calendar is the known errors of the Julian calendar, which will in the course of time lead to a situation in which those following the Julian calendar will be reckoning the month of December (and the feast of Christ's Nativity) during the heat of summer, August and its feasts during the deep cold of winter, Pascha during the autumn season, and the November feasts in the springtime https://store.theartofservice.com/the-known-error-toolkit.html

24 Antipattern - Methodological 1 *Improbability factor: Assuming that it is improbable that a known error will occur https://store.theartofservice.com/the-known-error-toolkit.html

25 Federalist Papers - Disputed essays 1 A known error in Hamilton's list— Hamilton incorrectly ascribed Federalist No https://store.theartofservice.com/the-known-error-toolkit.html

26 Chinese Buddhist canon - Versions 1 The Tripi ṭ aka Koreana or Palman Daejanggyeong was carved between 1236 and 1251, during Korea's Goryeo Dynasty, onto 81,340 wooden printing blocks with no known errors in the 52,382,960 characters https://store.theartofservice.com/the-known-error-toolkit.html

27 Tripitaka Koreana 1 It is the world's most comprehensive and oldest intact version of Buddhist canon in Hanja script, with no known errors or errata in the 52,382,960 characters which are organized in over 1496 titles and 6568 volumes https://store.theartofservice.com/the-known-error-toolkit.html

28 Grey problem - Background 1 Q2 - Some recurring problems are due to a Known Error, or are obviously being caused by a particular hardware or software component. These problems are handled by technical support people working with suppliers. https://store.theartofservice.com/the-known-error-toolkit.html

29 Foreign language writing aid - Bilingual Dictionaries 1 Nonetheless, good bilingual dictionaries capitalize on the fact that they are useful for learners to integrate helpful information about commonly known errors, false friends and contrastive predicaments from the two languages. https://store.theartofservice.com/the-known-error-toolkit.html

30 Feed Me - Spor and other 1 * Unknown Error – Shadows (Unicron Remix) (2005) (TOV69) https://store.theartofservice.com/the-known-error-toolkit.html

31 Radar tracker - General approach 1 Using these information, the radar tracker attempts to update the track by forming a weighted average of the current reported position from the radar (which has unknown errors) and the last predicted position of the target from the tracker (which also has unknown errors) https://store.theartofservice.com/the-known-error-toolkit.html

32 Internet Control Message Protocol - Redirect 1 | Destination network unknown error. https://store.theartofservice.com/the-known-error-toolkit.html

33 Internet Control Message Protocol - Redirect 1 | Destination host unknown error. https://store.theartofservice.com/the-known-error-toolkit.html

34 ADEOS II - Failure 1 On 23 October 2003, the solar panel failed. At 2349 UTC, the satellite switched to light load operation due to an unknown error. This was intended to power down all observation equipment to conserve energy. At 2355 UTC, communications between the satellite and the ground stations ended, with no further telemetry received. Further attempts to procure telemetry data on 24 October (at 0025 and 0205 UTC) also failed. https://store.theartofservice.com/the-known-error-toolkit.html

35 For More Information, Visit: https://store.theartofservice.co m/the-known-error- toolkit.html https://store.theartofservice.co m/the-known-error- toolkit.html The Art of Service https://store.theartofservice.com


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