1. This presentation will be all about emails, email etiquette and email software. I will be going through each one of these individually and thoroughly step by step to give you a clear understanding By Nicole Williams

2. Basic terms and words to do with email  Reply: to say something in response to something someone has said, this can be on email, so replying to an email you have been sent  Forward: it means you're automatically sending the same message you got from someone straight to someone else  Cc: it is mostly the email of a secondary recipient who is either less important or needs to see the email for information purpose  BCC: this means Blind Courtesy Copy. It lets you send to individuals without others in the CC line knowing who else received your email.  Subject: the “Subject” of an email message should be a short summary of its contents. Email clients usually display it in a mailbox display together with the sender  Attachment: attachments are widely used to transfer photos, documents, music and videos from one person to another. Attaching a file is the most common way of sending a file to a recipient.

3. Sending An Email With An Attachment Here is evidence of my attachment to this email.

4. Email With Compressed File Here is my compressed file with the topic of a practical file.

5. Add Contacts Here you can see I have added two contacts to my email account. I have achieved this by clicking on this button and adding there email addresses

6. Group Emails Here is evidence of a group that I have added to my contacts. This includes 2 contacts.

7. Sending An Email To My Group

8. Adding Auto Reply

9. Archive Messages I have selected an email that I have recently received and clicked on the button labelled archive. As shown above the message is no longer visible and so has been transported to another file

10. Creating New Labels I have created two new folders by clicking on the link ‘create new label’ I have now moved one of my received emails into the folder ‘Course Work’.

11. Carbon Copies I have sent this carbon copy message to Laura Phipps and also Georgina Huxtable to discuss issues within my website.

12. Blind Carbon Copy I have sent this Blind Carbon Copy (BCC) to Georgina Huxtable which she can see and alert her of these deadlines without Laura (the original receiver of the message) having any knowledge of this.

13. Email Etiquette  A company needs to implement etiquette rules for the following three reasons:  Professionalism: by using proper email language your company will convey a professional image  Efficiency: emails that get to the point are much more effective than poorly worded emails  Protection from liability: employee awareness of email risks will protect your company from costly law suits  What are the etiquette rules?  Be concise and to the point. Answer all questions and pre-empt further questions. Use proper spelling, grammar & punctuation. Use templates for frequently used responses. Answer swiftly. Use proper structure & layout, and much more. Dangers  Email may be from a harmless source with a general title but the attachment may contain offensive material  The attachments may contain harmful viruses and could cause high implications for your computer  your email attachments could include harmful things suck as: Web bugs, Mass mailing worms, Computer viruses, Trojan horse and Malicious executable. You must:  Keep operating system up to date  Use up to date anti-virus software  Not open any email attachments if it is not expected.  Not allowing other users to use their own memory stick

14. Automatic Replies, on Gmail  Open Gmail  Click the gear in the top right  Select settings  Scroll down to the vacation responder section (stay in the “General” tab).  Select vacation responder on  Fill in the date range, subject and message  You can limit who can see your vacation response:  Check the box next to the only send a response to people in my contacts if you don’t want everyone who emails you to know that you're away from your mail  If you use Google apps, you'll also see an option to only send a response to people in your domain. If you check both of these boxes, only people who are in your contacts your domain will receive the automatic response  Click save changes at the bottom of the page

15. Email Problems The email may not work because the wire could have been interfered with and so could not be connected to the main socket properly. In cases like this you would have to address the problem by speaking to a member of staff so that they can inform the internet service provider (ISP). You also could verify whether or not the email is the only thing not working by accessing the internet. By doing this you could work out if it was the email entirely or the network dropping.