1. Pinch Hitter! A Work Family Initiative for Textron Employees with Dependents. A Service by GTM Household Employment Experts™ for Textron

2. GTM Household Employment Experts Today’s Representatives l Guy Maddalone, Founder / CEO l 20 years exp. in dependent care and corporate services l Anne Johnson, Corporate Program Facilitator l 6 years of Employment Relations experience & Household HR service consulting l Melissa Morehouse, Corporate Care Manager l 10 years of employment management experience in dependent care

3. Today’s Agenda l Pinch Hitter l Company l Program Purpose l Caregivers l Service Use l Feedback l Enrollment l Q & A Session

4. GTM Household Employment Experts An Experienced Work-Family Leader! l Elder Care Assistance since 1985. l Child Care Placements since 1991. l A Corporate Care provider since 1993. l Large Qualified Provider Pool. l 3,000+ families served in 13 states.

5. Pinch Hitter helps with Family Needs Child Care or Elder Care Care right in your own Home

6. Pinch Hitter! - Crisis Situations! l Your child or parent is mildly ill and needs to recuperate at home. l Your child has a contagious illness preventing school attendance. l Regular care is disrupted. l An overnight business trip or weekend meeting. l Pinch Hitter!- Helping you in the Workplace!

7. Pinch Hitter Caregivers Trusted Employees who live in your local community l Child Care –Nannies –Baby-Sitters –Day Care Substitutes –Hotel Guest Sitter Services l Elder Care –Companions l Other Domestics

8. Loving Caregivers l Adult l Experienced Professionally l Some College Education l Accommodating l Willing to pitch in! l Loves Children & Seniors! Our Typical Pinch Hitter Caregiver is….

9. Caregiver - Screening! 1. Pre-qualification 2. Application Process 3. Health Background 4. Skill Assessment Process 5. Personal Interview 6. Child care references 7. Personal references 8. Recommendations Verified 9. Criminal Check 10. Client feedback - 6 sigma At a minimum, all caregivers are screened with our 10 step program

10. Caregiver Training The 1-2-3 Basics to CPR Certifications… CPR First Aid Child & Elder Development Health of the Young Child Age Appropriate Activities Elder Care Safety

11. PINCH HITTER! - The Service l Discuss your needs with a Pinch Hitter representative. l Request specific dates and times for care. l Caregiver comes to your home. l A four hour minimum of care is required. l Pay the caregiver at the end of the day. l Care is available for common temporary illnesses. l Elderly care is available for cases of sitting, chores, light housekeeping and errands. l Care is limited to five consecutive days at a time.

12. When to use the Service call 877-453-1000 Immediate response from Pinch Hitter representative for short notice or schedules ahead of time! Table Code Explanation R =Representative OC =On-Call Response DR =Delayed-Response

13. How much does it cost a Company Employee? l $ 3 per hour. l Travel time charge. l Four hour minimum. l Company covers the rest! l Flexible Spending Account (FSA) - Dependent Care Assistance Plan reimbursable.

14. Pinch Hitter User Evaluation o Applying 6 Sigma, Pinch Hitter e-mails a thank you and a service evaluation to you after each assignment. o 16 quick questions allows Pinch Hitter to continuously monitor quality and prepare a service scorecard using the following 7 criteria: Vendor Effectiveness 5 4 3 2 1 0 Request Met5 4 3 2 1 0 Program Effectiveness5 4 3 2 1 0 Caregiver Quality5 4 3 2 1 0 Caregiver was Timely5 4 3 2 1 0 Users would Like Caregiver Again 5 4 3 2 1 0 Users would recommend Caregiver to a Friend5 4 3 2 1 0 Paper Surveys also available.

15. Pinch Hitter Performance l 100% Program Effectiveness l 98% Request Met l 98% Vendor Effectiveness l 95% of Users would like caregiver again! l 93% Caregiver Quality User Surveys conducted from 10/97 – 12/04

16. Key Benefits l Company assists you with your family needs. l Company helps you keep your work commitments. l Save your personal days for your own needs. l Reduce Work-Family Stress. l Receive the best professional care available. l An affordable $3/hour “out of pocket” fee. l Company cares about your Family-Work success!

17. Next Steps l Register for Pinch Hitter online today at www.pinchhittercare.com! l Read your In-Home Informational Packet! l Complete the Packet Paperwork! l Place the request telephone line on your Refrigerator! l Call 877-453-1000 for immediate help! l Tell your co-workers! l Return your 6 sigma survey after each use!

18. What type of Questions do you have? 1-877-453-1000 www.pinchhittercare.com