1. MS e-Government WG Athens 28 February 2002 Dr. Efthimios Tambouris Archetypon S.A. tambouris@archetypon.gr An Integrated Platform for One-Stop Government: The eGOV project

2. MS e-Government WG Athens 28 February 2002 2 Contents uOne-Stop Government ueGOV Project Overview uUse Scenarios: Public Servants and Citizens uNext Steps

3. MS e-Government WG Athens 28 February 2002 3 One-Stop Government uDefinition: vThe integration of public services from a customer’s (citizen or business) point of view. uCharacteristics: vServices must be integrated (technological and organisational challenge) vThe integration must follow citizens needs (human, technical and organisational challenge) uLife-events and business-episodes as guiding metaphors for integration: vThe life-event concept: Life-events describe situations of human beings where public services may be required. vThe business-episode concept: Business episodes describe topics of companies and self-employed citizens that may trigger public services or interactions with public authorities.

4. MS e-Government WG Athens 28 February 2002 4 Human centered Service Provision From a model based on the internal organization of the Public Sector to a model based on the needs of the citizen Municipality Directorate of Urban Planning Directorate of Technical Service Directorate of Citizenship Ministry of the Interior Tax Office CITIZEN BIRTH SCHOOL WORK HEALTH TRAVEL MARRIAGE PENSION DEATH

5. MS e-Government WG Athens 28 February 2002 5 National Portals (some examples) uAustria: www.help.gv.atwww.help.gv.at uUK: www.ukonline.gov.ukwww.ukonline.gov.uk uFrance: www.service-public.frwww.service-public.fr uPortugal: www.infocid.ptwww.infocid.pt uFinland: www.opas.vn.fiwww.opas.vn.fi uSwitzerland: www.ch.chwww.ch.ch uUSA: www.firstgov.govwww.firstgov.gov uSingapore: www.ecitizen.gov.sgwww.ecitizen.gov.sg

6. MS e-Government WG Athens 28 February 2002 6 Service Provision Model Each channel has its own system for connection with the back-office PORTAL G2G System for Providing Services and Content and for Coordination Activities One-Stop Government Platform

7. MS e-Government WG Athens 28 February 2002 7 uOne-Stop Government ueGOV Project Overview uUse Scenarios: Public Servants and Citizens uNext Steps Contents

8. MS e-Government WG Athens 28 February 2002 8 Project Fact Sheet uName: An Integrated Platform for Realising Online One-Stop Government uContract: IST-2000-28471 uDuration: 24 months uBudget: 4,782,211 € uEC Funding: 2,500,000 € uPerson Months: 468.2 uWeb Site: www.egov-project.org; www.egovproject.org (available in English, German, French and Greek)www.egov-project.orgwww.egovproject.org uE-mail: info@egov-project.org

9. MS e-Government WG Athens 28 February 2002 9 The Consortium IKV ++ Archetypon S.A. NCSR ‘Demokritos’ Ministry of Interior, Public Admin & Decentralisation Municipality of Amaroussion Siemens University of Linz Ministry of Public service and Sports Federal Computer Center IDHEAP Tieto Enator uPO: Frederic Loeurng Beijing?Beijing?

10. MS e-Government WG Athens 28 February 2002 10 Archetypon S.A. and e-Government uArchetypon: vA Hellenic, independent IT company vStable rhythm of growth (from 35 to 150 employees in the last 5 years) vInternational Market focused (customers: Microsoft, IBM, Siebel, European Commission…) vActivities: e-Government, e-Solutions, S/W engineering & testing factory, multi- lingual content, digital media, telecoms, consulting. u e-Government Unit: vCoordination of IST EURO-CITI and eGOV projects vInitiator and partner in IST SmartGov project vMany scientific publications vMembers act as Team Members in CEN and Dublin Core-GOV Working Group. vMembers act as peer-reviews in significant e-government workshops and conferences e.g. EGOV conference (within DEXA), KMinGOV, e-government track within Bled e-commerce conference etc. vMembers act as thinks tank members, consultants, experts etc. in a number of projects, panels, groups etc.

11. MS e-Government WG Athens 28 February 2002 11 eGOV Conceptual Model Mid-officePortalBack-office Life-event Public Service Info for Services Back-office processes and existing systems Metadata GovML files eGOV Composite Service eGOV Elementary Service

12. MS e-Government WG Athens 28 February 2002 12 Public Services: eGOV Architecture Public Authority 2 Public Authority 1 Mid-officePortal Public Authority responsible for one-stop government Back-office Citizen Life Event Public Service Public Service Public Service

13. MS e-Government WG Athens 28 February 2002 13 Public Content: GovML as a proposed standard 1.GovML for describing life-events vContains attributes that standardize the presentation of life-events information v5 elements: Title, Description, Language, Related Services, Law 2.GovML for describing public services (according to law) vContains attributes that standardize the presentation of information on public services, as described by the respective law vCreated once for each public service and usually centrally – usually changes only when the respective law changes v19 elements: Title, Description, Audience, Cost, … 3.GovML for describing public services as delivered by public authorities vContains attributes that standardize the presentation of information on how a certain public service is delivered by a public authority vCreated by each authority for each public service – updated when some essential info changes (e.g. name of responsible public servant) v25 elements: Title, Description, Service Hours, Contact Details …

14. MS e-Government WG Athens 28 February 2002 14 Public Content: eGOV Metadata Element Set ueGOV Metadata Element Set (or Application Profile) vA proposed standard for locating and retrieving public sector information resources vBased on Dublin Core, IDA (MIReG project), national initiatives, international projects etc. vSpecified by the eGOV partners vPresented to CEN (European Committee for Standardization)

15. MS e-Government WG Athens 28 February 2002 15 Main Benefits of eGOV Approach u Benefits to citizens and businesses: vInvocation of integrated public services based on the life-event concept vInvocation of individual public services uBenefits to public authorities: veGOV services may be re-used in many different life-events vExisting automated public services can be provided to the citizens through the eGOV platform vAutomated as well as non-automated public services can be integrated in the eGOV platform The eGOV conceptual model is implemented based on standards and state of the art technologies (XML, RDF, UDDI, WSDL, SOAP, etc.)

16. MS e-Government WG Athens 28 February 2002 16 Current Status uTechnical Activities: vIntegration and Deployment at Austria and Greece almost completed vNext Step: Trials in Greece and Austria until 31 May 2002 vLife-events and Services will be selected by Public Authorities (several have been modeled incl. Getting married, elections process, new business, etc.) uDissemination: vMore than 20 scientific publications! vInvited presentations at French PM Cabinet, Romanian Ministry, Berlin e-Government Workshop, EC Interoperability Workshop …

17. MS e-Government WG Athens 28 February 2002 17 uOne-Stop Government ueGOV Project Overview uUse Scenarios: Public Servants and Citizens uNext Steps Contents

18. MS e-Government WG Athens 28 February 2002 18 A new public service to eGOV portal SDCD 2. Describe Service 3. Publish Service 1. Create Service

19. MS e-Government WG Athens 28 February 2002 19 1. Create service process modelling service implementation Web service creation SD

20. MS e-Government WG Athens 28 February 2002 20 2.1 Decribe Service using GovML specific description general description SR

21. MS e-Government WG Athens 28 February 2002 21 2.2 Add metadata for service using eGOV AP metadata model service metadata CD

22. MS e-Government WG Athens 28 February 2002 22 3. Publish eGOV service to Portal CD SD

23. …so about getting married… eGov Portal Authentication SIRUDDI Actual contentActual service

24. …so about getting married… eGov Portal Authentication SIRUDDI Actual contentActual service Life-events Marriage …so about getting married…

25. eGov Portal Authentication SIRUDDI Actual contentActual service

26. …so about getting married… eGov Portal Authentication SIRUDDI Actual contentActual service

27. …so about getting married… eGov Portal Authentication SIRUDDI Actual contentActual service

28. MS e-Government WG Athens 28 February 2002 28 uOne-Stop Government ueGOV Project Overview uUse Scenarios: Public Servants and Citizens uNext Steps Contents

29. MS e-Government WG Athens 28 February 2002 29 The OneStopGov proposal uObjectives: vTo finalise research on one-stop government vTo proceed with mass deployment in Europe and China uMain partners: vThe eGOV Consortium + Beijing + new public authorities uLogistics: vWill be submitted in 1 st Call of IST porgramme of FP6 uOpen Invitation: vTo all organisations represented here! vTo public authorities responsible for national portals

30. MS e-Government WG Athens 28 February 2002 30 Towards a European standard for metadata for governmental resources uAim: vTo specify a common Metadata Application Profile for the whole public sector in Europe uInitiator: vProject currently running by CEN (the European Committee for Standardization) vLiaisons with IDA (MIReG project), DC-Gov Working group etc. uSurvey under way: vDoes your country has a metadata element set? What are the elements? vWhat was the methodology used to derive that set? uYour answers are valuable! vPlease send them via e-mail at tambouris@archetypon.grtambouris@archetypon.gr

31. MS e-Government WG Athens 28 February 2002 31 Thank you for your attention! Questions/Comments?tambouris@archetypon.gr