1. Electronic Processes – EPR From a human and organizational point of view Tor Haug, EPR-forum, Oslo, Norway

2. Basic question Is it possible that all kind of processes can be fully supported by a limited number of components in combination?

3. The folders of EPR All applications in EPR are wrapped into folders. The folders contain information and helping tools - adapted to the users needs. The folder are divided in three groups of steering cards Documents Work flows Physical tasks

4. Three example areas of application: The folders of e-Construction. Life-cycle application for construction, building and maintenance The folders of e-Healthcare. Service applications to clients and patients The folders of e-Community. A family of applications covering all local governmental needs.

5. Five areas of result: Co-operation and interoperation Efficiency and quality in administrative work Physical service and documented actions visibility Natural and self-explanatory user interface Technological – access and net-centric

6. In Norway: Profor – eGov program for renewal and improvement of local communities: Development policies Motivating and competence program Management program Introducing new applications Operating and self-improvement applications

7. Visions: Reach local inhabitants – service recipients Enable service providers to reach communities Open process - mitigate alienation of employees Staff enablement – involve white collar workers Teamwork - co-operation and sharing of tasks Mobile computing - integration and technology Integrator of standards - ensuring quality and safety