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Diebold Listens – Creating an Associate Centered Learning Culture Marsha Friedman Learning: Re-Imagined
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Diebold History of Innovation
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Diebold is... Global leader Self-service Security Services
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Tom Swidarski, President & CEO
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Associate Survey IssueDieboldNorm Have Skills to be Effective in Current Job87% Good Fit in Current Job to Skills and Abilities80%73% Development for Long Term Career37%50%
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Career Development “ In industry there are two kinds of companies: ones that play chess and ones that play checkers. The chess players shape their destiny while the checkers plays have it inflicted upon them.” John Roese, Former CTO Nortel Networks
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From Directing to Conducting
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Who “owns” career development? Associate ManagerDiebold
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Steer YOUR Career Initiatives Re-launch Career Development Guide Expansion of eLearning Opened learning lab Fresh Ideas for Your Career Development Manager’s Toolkit Diebold University Employee Learning Week
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Re-launch Career Development Guide 1.Planning my Journey 2.Checking my Compass 3.Charting a Course 4.My Ultimate Destination
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Expanded e-learning
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Learning Lab
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Educational Planning & Assistance Earn a degree in less time and for less money.
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Career Development Workshop Ideal JobPortfolio Expand your file Research & Network Resume & Interview Image
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What actions have you taken? Networked Created or updated resume Signed up for training Discussed career goals with manager Created personal learning plan Took SkillSoft course
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Manager Toolkit Clear expectations of the manager’s role Diebold’s career development philosophy Conducting a career development discussion Direction to Career Development tools
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Diebold University
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Week long celebration of Learning & Development Demonstrate commitment Emphasize connection
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2008 Theme Reaching Your Potential
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Making the connection
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Learning Events – Instructor Led Mr. Excel: Miracles Made Easy Power Tips & Tricks Exceptional Customer Service Presentation Skills Six Sigma & Lean Tools Value Stream Mapping Myers Briggs Type Indicator (MBTI) Dealing with Conflict Zodiak
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Learning Events – on-line Cultural Perspectives Change Leadership Creating Tests & Assessments Good to Great Team Certification How to Present using WebEx How to use WebEx Outlook Tips & Tricks PEP It Up! Productive Appraisals Vendor Managed Inventory Art of Engagement
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Virtual Learning Expo Diebold University 101 The 3 P’s of EAP Degrees of Perfection Certifiable Talk, Talk, Talk! Take This Job and…
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This Company Reads Leading Bold Change Discussion guides Link to purchase
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What’s in it for ME? Attend Participate Create Join Find Start
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Expansion & Marketing Participate Support Read Discuss Create Distribute
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Our Budget
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Now a word from our sponsors…
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Associate Survey IssueDieboldNorm Have Skills to be Effective in Current Job87% Good Fit in Current Job to Skills and Abilities80%73% Development for Long Term Career49%50% IssueDieboldNorm Have Skills to be Effective in Current Job87% Good Fit in Current Job to Skills and Abilities80%73% Development for Long Term Career37%50%
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2009 Associate Development Initiatives Business book recommendations ELW 2009 Global expansion Skill Sessions New Learning On boarding Talent Management
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Diebold re-imagined
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Our Values INTEGRITYINTEGRITY We are open, honest and responsible for following through on our commitments. COLLABORATIONCOLLABORATION We seek opportunities to partner with customers, fellow associates and suppliers. INNOVATIONINNOVATION We nurture creative thinking that adds value. KNOWLEDGEKNOWLEDGE We encourage continuous development of our skills and expertise to better serve our customers.
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“We value and encourage continuous learning, recognizing that our collective knowledge sharing makes us powerful.” Sheila Rutt Vice President & Chief Human Resource Officer
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Questions? Contact: Marsha.Friedman@diebold.com 330-490-5113 Marsha.Friedman@diebold.com Questions? Contact: Marsha.Friedman@diebold.com 330-490-5113 Marsha.Friedman@diebold.com
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