1. City Administration of Barcelona: evolution of number of employees 1979-2002 Source: Barcelona City Council

2. Evolution of the City Administration of Barcelona’s Net Investment 1986-2002 Source: Barcelona City Council (constant euros 2002)

4. E-Governance in local government: Analytical Model ACCOUNTABILITYPERFORMANCE SERVICE DELIVERYINNOVATION PROCESSES OF PUBLIC ADMINISTRATION Other Public Administrations Private Business Sector COMPONENTS OF EACH ONE OF THE PROCESSES  Organizational Resources  Technological Resources  Human Resources  Actors’ Strategic Relationships  Technology design  Administrative Structure Dynamics of processes depends on... Civil Society Organizations Electronic Networking, Organizational Networking, Functional Relationship Exogenous factor Political Context

6. City Administration of Barcelona: Evolution of means of information and services 1.804.548 1.621.682 1.386.839 1.221.854 1.062.641 1.469.022 3.358.069 3.373.339 2.667.385 3.759.996 4.074.871 4.299.705 949.000 292.000 1.592.110 3.347.199 6.984.326 12.131.074 199719981999200020012002 PTA 010 – num. of calls OAC – Procedures BCN.ES – Visits Source: Barcelona Informació

7. City Administration of Barcelona: Evolution of online procedures, 2001-2003 Source: Barcelona Informació